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Authvia Troubleshooting and Contact Information (Beta)

June 26, 2026

Description

How to find answers to common questions and locate support contact information

What's in this article?

Frequently asked questions

Getting started

If I have a question about Authvia features or settings, who can help me?

See the Contact Information below for Authvia software support details. 

How do I enable Bank of America payments?

See the Authvia Activation and Configuration steps to Configure payment settings.

Can I run test transactions?

Yes. Authvia will assist you with running test transactions after payment configuration is complete. 


Payment features and transaction management

How do I install digital payments such as Apple Pay, Google Pay, or Visa Checkout?

Bank of America does not currently support digital payments such as Apple Pay, Google Pay, or Visa Checkout with the Bank of America Gateway. 


Disable the Bank of America Gateway

How do I disable the Bank of America Gateway?

You must contact Authvia if you wish to disable the Bank of America Gateway.

Contact information

If you are unable to locate the support information you need, use the contact information below for further assistance.

Table of contact information for Bank of America Merchant Services and FoxyCart
Support typeContact information
Merchant Services account and Bank of America payments support833.344.2324
Authvia software supportEmail: support@Authvia.com  
Support ticket: Open via the Authvia Support portal
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