Getting Started with the A920 Portable Terminal for Basic Payment Solution

Watch the video

• [Music in background throughout] Thank you for choosing the Portable A920 Terminal from Bank of America.
• This video will show you how to set up your terminal and prepare to take payments,
• so feel free to stop, rewind and rewatch any sequence.
• To start,
• remove the sleeve, then open the box.
• Inside, you'll find a welcome kit including a welcome letter, a quick set-up guide and a card acceptance decal for your location, along with other useful and important information.
• Now, remove your terminal, which is powered down, and before trying to turn it on, flip the terminal over, unlock the battery case,
• and if you see a small white paper tab under the battery, remove it.
• Your battery will not charge if it's still inside. Then, close and lock the battery case.
• You'll need to fully charge the terminal, preferably overnight, using the micro USB port plugged into either a PC or the included charging cord and plug.
• Also please note, for the health of your A920, never plug the terminal in or unplug it mid-charge while the unit is powered on.
• Once the terminal is fully charged, you can turn it on by holding the power button on the side for two to four seconds.
• Also, holding the same button for that duration again is how you can turn the unit off or reboot it.
• Now, it's time to get your unit online.
• If you ordered your terminal with the optional cellular capability, it will activate the cellular connection once it's turned on.
• If you didn't order the cellular service and would like to add it, please contact your Merchant Consultant. For all others,
• you'll need to connect with a Wi-Fi® network.
• Swipe down from the top of your terminal screen and you'll see the controls to toggle cellular service on and off,
• and to turn on your Wifi connection. You will need to have the name and password for your secure Wi-Fi network.
• But once you have connected, you only have one more step before you're ready to go. On the underside of the terminal, gently lift the tab of the printer paper door.
• Place a fresh roll of the included paper with the end extending from the top about two inches above the roll.
• Then close the door, leaving the top of the paper extended outside the door, and tear off the excess.
• Now you are able to accept payments and give receipts.
• Touch the Bank of America app icon on the screen to begin a card transaction with a customer. To pay,
• they can tap their card or mobile device on the front of the terminal. Or insert a chip card, face up and chip side first, into the bottom of the terminal.
• Or, if the terminal can't read the chip, swipe the card with the magnetic stripe facing down using the groove at the top.
• Now, you should be ready to take payments with your new Portable A920 terminal.
• If you have any difficulties or questions, call technical support at 833.344.2324, or visit bankofamerica.com/MerchantHelp.