Merchant Services Dispute Activity
Description
Overview of the dispute and chargeback activity available in Business Advantage 360 Merchant Services
What's in this article?
The Dispute activity shows dispute transactions posted to a Merchant Services account. This includes both chargeback and representment category transactions.
The report has the below fields:
| Field | Description |
|---|---|
| Transaction Slip | Unique identifier of chargeback or representment transaction |
| Transaction Category | Indicates chargeback or representment |
| Merchant ID | The MID. Not applicable to every merchant, as non-member level clients do not have a MID |
| Transaction Date | Date of original transaction (based on posting date value at time of processing) |
| Value Date | Date of chargeback or representment transaction settlement |
| Card Number | Card number of original transaction |
| Account Number | Subledger account number |
| Account Type | Subledger account type |
| Acquirer Reference | BankWORKS generated number |
| Retrieval Reference | RRN Number |
| Transaction Type | Dispute type (i.e. retrieval request, first chargeback, pre-arbitration, etc.) |
| Transaction Amount | Transaction value |
| Account Amount | Total amount in the account |
| Sale Transaction | Transaction slip of original presentment |
| Original Transaction Date | Transaction date of original transaction at point of service |
| Case Number | Dispute Management System case number. Click link to open case in DMS. |
| Reversal | Flags whether chargeback or representment is reversed |