Payments App v09 Return
October 7, 2024
Description
How to refund (return/credit) a transaction in Payments app version 1.01.09
You can return (credit or refund) a transaction using the customer's card. If possible, use the card to process the return; however, if needed, you can manually key the card information for the refund.
WARNING!
Credit refunds should never be completed by providing cash back to the cardholder.
- To refund/credit/return a transaction
- Open the Payments app.
- In the Payment tab, tap Return.
- Enter your Operator Password.
- If Sub Trans Types screen displays, tap to select how to process the return:
- By Card Number to process the return back to a card without linking it to a transaction.
- By RefNo., to refund the credit to the card that was used for the original transaction.
- Enter the return amount, then tap Confirm.
- If you selected to link the return to an existing transaction by Reference Number, enter the HREF# of the transaction. The reference number is the HREF# on the receipt. It is found if you use Transaction History to view transactions
- Swipe, insert, or tap the credit card. If it is a debit card, the terminal will prompt for a PIN. The terminal will then process the return and print a receipt.
- If you need a receipt for the customer, tear off the merchant copy of the receipt and then tap OK to print another copy. Otherwise, tear off the receipt and tap Cancel.
- To manually key a return