Payments App v09 Tip Adjustment
Description
What's in this article?
If your business accepts tips that are not completed during the transaction but are added to the receipt by the customer, you will need to adjust the transaction to add the tip to finalize the sale. Not all businesses are eligible for this type of tipping, and your business must be onboarded with this option. If you make a mistake when adding the tip adjustment, you can readjust it until the time the batch is closed.
NOTE:
Tip adjustments for debit card sales must be completed at the time of the sale and cannot be adjusted later.
To adjust a tip
- Tap Payments app.
- Tap the FUNC tab.
- Tap Tip Menu.
- Tap View Untipped Trans. to locate credit card transactions that need to be adjusted.
- Tap the transaction.
- Tap Adjust.
- Enter the tip amount from the receipt.
- Double-check your entry and then tap Confirm.
- To readjust a tipped transaction
In some instances, you may need to readjust a tipped transaction due to an overcharge or an undercharge correction. You can readjust a tipped transaction an unlimited number of times up until the batch is closed (whether manual or auto-batch.) Note that a transaction that has already been tip adjusted once will no longer appear in View Untipped Trans. because it already has a tip assigned.
- Tap Payments app.
- Tap the FUNC tab.
- Tap Tip Menu.
- Search for the transaction.
- Tap the transaction.
- Tap Adjust.
- Enter the correct tip amount.
- Double-check your entry and then tap Confirm.
- Tap Payments app.