Recurring Billing Transaction Refund

Within 60 days of a transaction, you can credit the full or partial amount of the original transaction.

• If the transaction has not yet been captured, reverse or void it instead 
•  Credits are available for credit card transactions.

IMPORTANT! 
A credit cannot be completed after 60 days. Credit refunds should never be completed by providing cash back to the cardholder.

To refund a transaction

1. Log in to your Merchant Services account in Business Advantage 360 online banking. 
2. From the left navigation, select Transactions > Transaction List. The Transaction List appears, showing all transactions performed in the past seven days.
   
3. Click the Date Range filter to change this range as needed. You can view up to the last six months of transactions.
   
   
   
4. Locate the transaction that you would like to review and select Request ID link.
5. Review the transaction details to ensure that the correct transaction has been selected.
6. Click Credit.
   

   NOTE: 
   The Credit button continues to display as long as the transaction can be credited. When the maximum amount is reached, the button will no longer appear.
   
   
   

7. Enter the dollar amount that needs to be refunded to the cardholder.

NOTE:
This article applies to merchants who manage Recurring Billing within their Business Advantage 360 online banking Merchant Services account. This article does not apply to integrating to the Bank of America Gateway via our Card Not Present Integration Toolkit and managing this service via API.