Restaurant App Closed Check Refunds

Solution: Restaurant

Perform a refund to offset a transaction for a closed check that was ordered incorrectly or when a guest asks for their money back. The refund option can be accessed from either the Order Entry screen or the Floor Plan.

• Refunds are not tied to an original sale transaction. 
• Refunds can be made to any supported tender type.
• Refund mode is only active for a new check. You cannot perform a refund on a pending or closed check.

To refund a closed check

1. From the slide-out menu ☰,  tap Refund Mode. The order entry screen appears and Refund appears across the guest check screen.
   
   
2. Add the items for which you want to provide a refund.
   
   
3. Tap Refund.
   
   
4. Tap the desired payment type and proceed as prompted. Since refunds are not related to original sale transactions, the refund can be issued to any supported form of payment.
   

   NOTE: If the transaction was tipped, the tip amount is not included in the refund. If you would like to set up an option to refund a tip as well, consider adding an item to your inventory such as "Tip Refund" or similar, allowing the amount to be entered for the refund.

   
5. Close the ticket.