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Token Management Profiles

November 21, 2024

Description

How to create and manage customer profiles in Token Management, including payment method and shipping method for the token

What's in this article?

A Token Management profile includes two tokens: the customer token to store information about the customer and the billing token to store information about the payment method. A customer token can have multiple billing tokens associated with it. Once a customer token is created, use the Payment Methods tab to see what various payment methods are available to that customer token. If there are multiple payment methods listed, there is an option to select a payment method as the Primary. The Shipping Methods tab allows you to see what various shipping methods are available to that Customer token. If there are multiple shipping methods listed, there is an option to select a shipping method as the Primary.

Customer token

Creating or updating a customer or billing token will incur a fee, as noted on the Order Confirmation email. 

To create a token
  1. Log in to your Merchant Services account in Business Advantage 360 online banking. 
  2. In the left navigation, select Token Management > Token List.
  3. Click Create token.
  4. Enter in the customer information, including Customer Details, Payment Method, Billing Information and Shipping Information. All required fields are marked with an asterisk.
  5. (Optional) Enter in Merchant Defined Data Fields. 
  6. Click Submit to save the Token Management profile (customer token and a payment token). The token payment method will be validated.
    Token Validation

    Token Management can automatically verify that a payment card is valid prior to tokenization by authorizing a zero or low value amount, depending on the card type. There is no additional charge for this service. If your account is configured for automatic pre-authorizations, Token Management automatically runs several fraud checks during a pre-authorization depending on the payment method for the new customer profile. If the verification fails, the token is not created.

    When you create a customer profile with automatic pre-authorizations, the order of services is:

    1. Credit card authorization service for the pre-authorization.
    2. Token create service—only if the authorization is successful.
    3. Full authorization reversal service—only if the authorization is successful and the pre-authorization amount is not 0.00.

    You can disable the automatic pre-authorization for an individual token create or update request using the paySubscriptionCreateService_disableAutoAuth field.

To edit a customer token
  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. From the left navigation, select Token Management > Token List. 
  3. Search for the customer profile and click on the Token ID.
  4. Edit the token:
    Edit the customer information
    • Click Edit Customer.
    Edit or add a payment method
    • To change the payment method information, click the pencil icon and update the information. 
    • Click Add payment method to add an additional payment method to the customer profile.
    Edit or add a shipping address
    • To change the shipping address, click the pencil icon and update the information.
  5. Click Submit and then click Confirm to save.
To search for a customer token
  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. In the left navigation, select Token Management > Token List.
  3. Filter by date, ZIP/Postal Code, Last Name, First Name or Merchant Defined to find the profile. First and Last Name filters will only filter on the Billing Information NOT the Shipping Information.

    NOTE: Tokens will remain available until they are deleted.

To delete a token
  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. In the left navigation, select Token Management.
  3. Search for the token.
  4. Select the checkbox for the token(s) to delete.
  5. Click the Delete (trash can) icon, then click Confirm to delete the token.

Payment methods

Once a customer token is created, use the Payment Methods tab to add or update payment methods available to that customer token. If there are multiple payment methods listed, there is an option to select a payment method as the Primary.

To edit a payment method
  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. From the left navigation, select Token Management. 
  3. On the Payment Method tab, click Edit next to the payment method you want to change.
  4. Edit the payment method.
  5. Click Submit and then click Confirm to save changes.
To add a payment method
  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. From the left navigation, select Token Management. 
  3. On the Payment Method tab, click the Add Payment Method button.
  4. Fill in the required fields.
  5. Click Submit and Confirm to save the payment method.
To delete a payment method
  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. From the left navigation, select Token Management. 
  3. On the Payment Method tab, click Delete next to the payment method you would like to remove.
  4. Confirm the request by clicking Delete in the popup confirmation box.

Shipping methods

The Shipping Methods tab allows you to see what shipping methods are available to that customer token. If there are multiple shipping methods listed, there is an option to select a shipping method as the Primary.

To edit a shipping method
  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. From the left navigation, select Token Management. 
  3. On the Shipping Method tab, click the Edit button next to the shipping method you want to edit.
  4. Edit the information you would like changed.
  5. Click the Submit button and Confirm to save changes.
To add a shipping method
  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. From the left navigation, select Token Management. 
  3. On the Shipping Method tab, click the Add Shipping Method button.
  4. Fill in the required fields.
  5. Click Submit and Confirm to save the payment method.
To delete a shipping method
  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. From the left navigation, select Token Management. 
  3. On the Shipping Method tab, click Delete next to the shipping method you would like to remove.
  4. Confirm the request by clicking Delete in the popup confirmation box.
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