Biller Genie Troubleshooting and Contact Information

See the Contact information below for Biller Genie software support details. 

See the Biller Genie Activation and Configuration steps to Configure payment settings.

Yes. See Biller Genie Activation and Configuration steps for testing options. 

Please contact us for assistance if you've received this error message.

Bank of America does not currently support digital payments such as Apple Pay, Google Pay, or Visa Checkout with the Bank of America Gateway. 

See Biller Genie Activation and Configuration steps to confirm if you are configured for using security keys for the live or test environment. Follow the steps to Configure payment settings. 

If the problem still persists, contact us for assistance. 

If you need to disable the Bank of America Gateway, please use the Contact information below to contact Biller Genie for assistance.