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FieldPulse Troubleshooting and Contact Information (Beta)

March 24, 2026

Description

How to find answers to common questions and locate support contact information

What's in this article?

Frequently asked questions

Getting started

I have a question about FieldPulse features or settings. Who can help me?

See the Contact information below for FieldPulse software support details.

How do I enable Bank of America payments?

See the FieldPulse Activation and Configuration steps to Configure payment settings.

Can I run test transactions?

Yes. See the Contact information below for FieldPulse for assistance.


Payment features and transaction management 

How do I install digital payments such as Apple Pay, Google Pay, or Visa Checkout?

Bank of America does not currently support digital payments such as Apple Pay, Google Pay, or Visa Checkout with the Bank of America Gateway. 


Disable the Bank of America Gateway

How do I disable the Bank of America Gateway?

See the Contact information below for FieldPulse for assistance.

Contact information

If you are unable to locate the support information you need, use the contact information below for further assistance. 

Table of contact information for Bank of America Merchant Services and FieldPulse
Support typeContact information
Merchant Services account and 
Bank of America payments support		833.344.2324
FieldPulse software support


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