Getting Started with the Countertop A80 and SP30 PIN Pad

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• [Music in background throughout]
• [Countertop terminal, PIN Pad terminal and Bank of America® logo are displayed throughout.]
• Thank you for choosing the Countertop Payment Solution from Bank of America. This video will show you how to set up your terminal and prepare to take payments, so feel free to stop, rewind, and rewatch any sequence.
• On screen copy: Countertop A80 and PIN Pad SP30
• [User opens box to find welcome kit]
• To start, remove the sleeve and open the box, or boxes. Inside, you’ll find a welcome kit including a welcome letter, a quick set-up guide and a card acceptance decal for your location, along with other useful and important information.
• On screen copy:
• Welcome Kit
• Welcome letter
• Quick set-up guide
• Card acceptance decal
• PCI compliance guide
• Now, remove your terminal, which is powered down, and make sure you have both parts of the power cord, and a few rolls of receipt paper which may be in the side compartment, or under the terminal unit. On the underside of the terminal, you’ll find several labeled ports for connecting to power, ethernet access, and tethering to a PIN pad.
  If you did not opt for an SP30 PIN pad for your customers to use at your point of sale, feel free to skip this next part.
• On screen copy:
• SP30 PIN Pad
• If you do have a PIN Pad, do NOT plug the power in yet
• But if you do have a PIN pad, do not plug your power in yet.
• Instead, open the box for your PIN pad and plug the hard-wired tether cord into the pin pad port, here on the bottom right of the A80 terminal.
• It’s important to power up the terminal and the PIN Pad together, so now you can attach the power cord to the bottom of the terminal, fasten the two cords through the guides to secure them and then plug the unit into an outlet.
• Whether you have a PIN Pad or not, the terminal will power up when it’s plugged in for the first time. You can also turn it off or on by holding the red button for three seconds.
• Now, to get your unit online, you will either need to plug in an ethernet cable connected to a network into the LAN port, here, or you can connect your terminal to a Wi-Fi® network.
• On screen copy:
• Getting online
• Swipe down from the top of your terminal screen and you’ll see the controls to turn on your Wi-Fi connection.
• [Screen is swiped down to reveal Wi-Fi sign-in screen]
• On screen copy:
• XYZ Network
• Bank of America® logo
• Swipe down from top for Wi-Fi®
• You will need to have the name and password for your secure Wi-Fi network, but once you have connected, you only have one more step before you’re ready to go.
• On screen copy:
• Please input password
• Bank of America® logo
• [Password populates as “*********”]
• On screen copy:
• Loading the paper
• Gently lift the tab of the printer paper door. Place a fresh roll of paper with the end extending from the top about two inches above the roll.
• Then close the door, leaving the top of the paper extended outside the door, and tear off the excess. Now you are able to accept payments and give receipts.
• On screen copy:
• Make sure door closes fully
• Touch the Bank of America app icon on the screen to begin a card transaction with a customer.
• [Bank of America app tile is tapped and point of sale machine opens card transaction screen]
• To pay, they can tap their card or mobile device on the front of the terminal.
• [Customer demonstrating tap to pay, inserting card and swipe for payment using a Bank of America® VISA card]
• On screen copy:
• Tap the card
• Or insert a chip card, face up and chip side first, into the bottom of the terminal.
• On screen copy:
• Insert chip card
• Or, if the terminal can’t read the chip, swipe the card on the side with the magnetic stripe facing into the terminal.
• On screen copy:
• Swipe the card
• If you also have a PIN pad, the customer can use it for contactless payment, or insert their chip card. Or if necessary, swipe their card, and enter their PIN number if needed as well.
• Now, you should be ready to take payments with your new Countertop A80 terminal.
• If you have any difficulties or questions, call technical support at 833.344.2324, or visit bankofamerica.com/MerchantHelp. Thank you for choosing Bank of America for your business.
• On screen copy:
• We’re here to help
• Technical Support
• 833.344.2324
• For more information visit
• bankofamerica.com/MerchantHelp
• On screen copy:
• Bank of America® logo
• On screen disclosures:
• A Bank of America business checking account is required to apply for a Merchant Services account. You must be enrolled in Business Advantage 360, our small business online banking, to have a Merchant Services account from Bank of America. Merchant Services processing funds must be settled into a Bank of America business checking account.
  Banking products and services are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.
  Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, and other marks are trademarks of Wi-Fi Alliance.
  © 2023 Bank of America Corp. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of and licensed by their respective owners.
• [End of transcript]