Point of Sale App Manual Send to Kitchen Option
May 9, 2024
Description
How to enable the manual send to printer option and troubleshoot in the Point of Sale app
Once you have set up a kitchen printer, you will see a new setting on the POS Settings screen labeled Manual Send to Kitchen.
During high volume times, you may want to be able to start making orders as soon as possible, especially when there are multiple orders on a single transaction. This feature provides you the option to send items to the kitchen printer on demand – not just at the end of a transaction or when the transaction is placed on hold.
The manual send to kitchen option is not enabled by default and will require that at least one printer is configured as a kitchen printer.
- To enable manual send to kitchen
- From the Point of Sale app slide-out menu ☰, tap Settings.
- Turn on Manual Send to Kitchen.
- The Send to Kitchen button will display when you have an open ticket. Tap the button at any time when ringing up a ticket and anything on the ticket at that time that has not been sent to the printer will be sent to the kitchen printer.
- Once an item is sent to the kitchen printer, any variations, modifiers, or notes associated with the item cannot be changed.
- When you place a ticket on hold or complete checkout, any items not already sent to the kitchen printer will be sent automatically. Items that have already been sent will not resend.
- To troubleshoot manual send to kitchen
Use the following troubleshooting steps if you are having difficulty with the manual send option:
- Check to see if the printer shows “Connected” on the My Hardware screen.
- Check to see if you can turn the printer on.
- If you can't turn it on, check to ensure all the power connections are secure.
- If you can turn it on, continue with step 3.
- Ensure the printer is plugged into the payment terminal.
- Try plugging the printer into a different USB port on the payment terminal.
- Check whether or not you can print a test receipt from the My Hardware screen.
- Check to see if the paper is loaded correctly.
- Try rebooting the payment terminal. When the “Allow the app Essentials to access the USB device?” message appears, make sure you select OK.