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Oracle NetSuite Troubleshooting and Contact Information (Beta)

May 19, 2026

Description

How to find answers to common questions and locate support contact information

What's in this article?

Frequently asked questions

Getting started

I have a question about NetSuite features or settings. Who can help me?

See the Contact information below for NetSuite software support details. When engaging with NetSuite Support, be sure to specify that you are using the CyberSource Extension (Visa Acceptance Solutions) to process payments.

How do I enable Bank of America payments?

See the NetSuite Activation and Configuration steps to Configure Payment Settings.  

Can I run test transactions?

Yes. See the NetSuite Activation and Configuration steps for testing options.  


Payment features and transaction management

How do I install digital payments such as Apple Pay, Google Pay, or Visa Checkout?

CyberSource does not currently support digital payments such as Apple Pay, Google Pay, or Visa Checkout for NetSuite. 


Disable the Bank of America Gateway

How do I disable the Bank of America Gateway?

NetSuite does not utilize the Bank of America Gateway. If you need to disconnect payments through Bank of America, please use the Contact information below to contact NetSuite for assistance.

Contact information

If you are unable to locate the support information you need, use the contact information below for further assistance.

IMPORTANT:
When engaging with NetSuite Support, be sure to specify that you are using the CyberSource Extension (Visa Acceptance Solutions) to process payments.

Table of contact information for Bank of America Merchant Services and Oracle NetSuite
Support typeContact information
Merchant Services account and Bank of America payments support833.344.2324
NetSuite Software Support


Website: https://www.netsuite.com/portal/company/contactus.shtml
Expand the I'm a NetSuite Customer who needs support carat.
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