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Back Office Payment Method Configuration

March 10, 2025

Description

How to set payment options, including for checks, cash and prepaid coupons, manual card entry, and tips

What's in this article?

Solution: Essentials Light | Essentials | Retail | Restaurant

 

You can decide which payment types are accepted at the POS. Cash and credit cards are default options and cannot be removed; however, you can choose whether to accept checks or prepaid coupons. You can also decide whether to allow the cashier to manually enter card information or whether you will accept tips on a credit card transaction or round cash payments.

To set up your accepted payment methods
  1. In the Back Office, select Settings.
  2. Select either Payments Methods or Payments, depending on your solution. 

    95fbd3889370323471358463f6b7a42a.png
  3. Set payment options:
    table of payment options that can be configured in the Back Office, and their descriptions
    Payment option Description
    Manual Card EntryAllow the cashier to manually enter a credit card number. If you allow manual card entry, you become subject to a greater scope of PCI requirements. 
    Credit Card TipsChoose whether to allow tipping on the POS for a credit card transaction. You cannot add tips from a gift card.
    MethodIndicate the tip method: Inline Tipping or Tip Adjustment . 
    Save Credit Card to OrderRestaurant only option
    Saves card information until settlement when a credit card is swiped on an active ticket, so re-swiping is not required when the ticket is closed. For example, this is useful when a customer runs a tab. If enabled, the cashier has the option to save the credit card for the active ticket under the Payment screen. 

    NOTE:  Enabling this option may increase card processing costs, as this option settles the transaction as a manually entered transaction.

    Pre-authorized payment amountsIf Save Credit Card to Order is allowed, limits the pre-authorized payment amount for the Saved Credit Card to Order transaction.
    Manual Card Entry Payment Provider SetupConfiguration to allow manual key entry from the cashier-facing screen. See Point of Sale App Manual Card Entry.
    Accepted Payment MethodsChoose the payment methods you will allow (checks and/or prepaid coupons). Prepaid coupons include Groupon® or similar deals and prepaid coupons. Cash and credit card are always selected. 
    The Restaurant Solution includes a House Account for clients to charge to a house account with your business.
    Cash RoundingAllow users to set the smallest unit of currency accepted for cash transactions. Cash payments will be rounded to the nearest increment based on the unit selected.
  4. Click Save to complete your changes.
To enable manual card entry from the cashier-facing POS screen

To enable manual card entry from the cashier-side of the POS, you will need to generate a security key in Merchant Services online banking and then configure the Back Office to allow cashier-side card entry.

  1. Log in to your Merchant Services account in Business Advantage 360 online banking.
  2. Click on the location name to open it.

    Location name listed in a Merchant Services account in Business Advantage 360 online banking
  3. In the left navigation, select Payment Acceptance Configuration > Key Management.
  4. Click the Generate key button. 

    Generate key button in the Key Management screen

  5. Leave default options selected to generate a REST - Shared Secret key and click Generate key

    Default options selected for generating a REST - Shared Secret key
  6. (Optional) Download the generated key to a safe location. You will copy and paste the key and shared secret key values to the Back Office.

    Generated key example
  7. Open another browser tab and log in to the Back Office.
  8. In the Back Office, select Settings > Payment Method.
  9. In the Integrated Credit section, select Allow for Manual Card Entry.
  10. In the Manual Card Entry Payment Provider Setup section, enter your merchant ID
  11. Copy and paste the Key value generated in online banking to the Key field.
  12. Copy and paste the Shared Secret key value generated in online banking to the Secret Key field.
  13. Click Save.
  14. Synchronize data to the terminal by clicking the cloud icon on the top right of the screen.
  15. You can now manually enter the credit card payment from your terminal (not the customer-facing screen). 
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