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Essentials Suite App Manual Card Entry

March 10, 2025

Description

How to manually enter a credit card payment in the Point of Sale app from either the default customer-facing display or from the cashier-facing display of the E700 or E800

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Solution: Essentials Light | Essentials | Retail

 

By default, if a card number must be entered during a transaction, it is entered on the customer-facing display. Alternatively, you can set up your terminal so that when a card number must be entered during a transaction, such as during a phone order from a customer, the cashier can type the card information on the cashier-facing screen instead of on the smaller customer-facing display. 

To enable a cashier to enter a card number for a transaction on the cashier-facing screen, the manual card entry option must be configured in Back Office.

To manually key a credit card payment from the customer-facing  screen

By default, the keying of the card information is done from the customer-facing display, not from the cashier side when taking a payment that requires the card information to be manually keyed.

  1. From the Payment options screen, tap on Credit Card. 
  2. Click the Keyboard icon on the customer-facing screen in the bottom right corner. 
  3. Enter the card information in the Please Enter Card Number field to complete transaction.

NOTE:
If an E800 or E700 customer-facing display prompts for an Operator Password, and your Operator Password is unknown or you would like the prompt removed, call us for assistance. 

To manually enter a card payment from the terminal

If enabled, manually keying a credit card may be completed from the the merchant-facing screen. 

NOTE:
If you are using inline tipping to offer tip options during the payment, use the customer-facing display to complete a manually keyed entry 

  1. From the Payment options screen, tap on Credit Card. 
  2. Tap Enter the card number manually at the top of the window.
  3. Enter the card information to complete transaction and then tap Charge.

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