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Merchant Services Fraud Management

November 6, 2025

Description

An overview of Fraud Management through your Merchant Services account in online banking and where to find user guides

What's in this article?

Fraud Management is a powerful fraud-prevention solution for small to mid-market businesses that evaluates card not present transaction data. In addition to using transaction data to generate a machine learning fraud risk score, the platform operates via business rules and reference list. 

Enabled with an active set of pre-configured rules, settings and model score thresholds, outcomes are generated based on your fraud business strategy. Rules may be used to accept transactions, pend a transaction for review, reject transactions, as well as monitor or force accept, even as other rules apply.

To set up Fraud Management
  1. Log in to your Merchant Services account in Business Advantage 360 online banking. 
  2. Select Fraud Management from the left navigation.
  3. Select Fraud Settings from the dropdown list and update your general settings, temporary positive list entries and confirm your notification preferences. Email notifications will be sent to the email address used to open the account with Bank of America.
  4. In the Rule Configuration tab, select Edit Rules to manage your default rules and thresholds. Click Save when complete.
To access the Fraud Management user guides
  1. Log in to your Merchant Services account in Business Advantage 360 online banking. 
  2. Select Fraud Management > Guides from the left navigation.
  3. Available guides will display and are available for download in PDF format.


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