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Essentials Suite App Connect USB Error

March 11, 2025

Description

How to troubleshoot a Connect USB error on the Essentials Suite App

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Solution: Essentials Light | Essentials | Retail

 

Failure to connect the app to your payment terminal will result in a Connect USB error. When this error occurs, follow the below steps to troubleshoot:

To troubleshoot an A-series (Portable A60, Countertop A80, Portable A920) payment terminal
  1. From the slide-out menu ☰,  scroll down and tap My Hardware.

    slide out menu - My Hardware option
  2. In the Payment Terminal section, you will see the status "Not connected". Tap the gear icon next to Payment Terminal.

    Gear cog selected
  3. Tap on the device type.
     
    A920 selected.
  4. Tap OK once the pairing is complete. 

    Pairing complete
  5. Tap Close.
  6. Check the My Hardware settings to ensure the payment terminal was successfully connected. 
To troubleshoot an E-series (Smart Register E800, Smart Terminal E700) payment terminal
  1. Open the app on your device. 
  2. From the slide-out menu ☰,  scroll down and tap My Hardware.
  3. In the Payment Terminal section, you will see the status "Not connected". Tap the gear icon next to Payment Terminal.
  4. Tap the Q20 payment terminal by selecting the device ID from the list. Once selected it shows a green checkmark.
  5. Tap OK once the pairing is complete.
  6. Tap Close.
  7. Check the My Hardware settings to ensure the payment terminal was successfully connected.



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