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Rapid RMS Troubleshooting and Contact Information

November 1, 2024

Description

How to find answers to common questions and locate support contact information

What's in this article?

Frequently asked questions

Getting started

How do I set up my Bank of America Portable A920 payment terminal?

See the Rapid RMS Activation and Configuration steps to Set up the A920.

NOTE: 
If you are new to using Rapid RMS, see their Contact information below to schedule a training call and receive assistance.

Can I use multiple workstations?

Yes. Multiple workstations can be used in a single location. Each workstation consists of one iPad with the Rapid RMS application and one Portable A920 payment terminal. See the Contact information below to contact Rapid RMS for assistance.

Who can help me with Rapid RMS features, settings, or configuration?

Rapid RMS provides assistance for any questions or issues related to Rapid RMS features, settings, or configuration. See Contact information below.

Does the Rapid RMS application only run on an Apple iPad? Where can I get the necessary hardware?

Yes, the Rapid RMS application only runs on an iPad. It does not need to be purchased from Rapid RMS, but see their Contact information below if you need assistance.

Bank of America provides A920 payment terminals and compatible accessories (cash drawer and scanner).


Error messages

I am encountering a network error through the Rapid RMS app when I try to process a payment. What is the issue?

Ensure that both the A920 and iPad are connected to the same network. See the Rapid RMS Activation and Configuration steps to Connect the Rapid RMS point of sale to the A920. 


Disable Bank of America payments

How do I disable Bank of America payments?

Contact Rapid RMS for assistance on disabling Bank of America payments. See Contact information below.



Contact information

If you are unable to locate the support information you need, use the contact information below for further assistance.

Table of contact information for Bank of America Merchant Services and Rapid RMS
Support typeContact information
Merchant Services account and Bank of America payment terminal support833.344.2324
Rapid RMS software support
  • Live chat (preferred): Live chat is available 24/7. Access live chat by selecting the ? icon in the top right corner of the Rapid RMS application Home screen, then click Messages.
  • Phone: 877.727.4302  
  • Email: Support@RapidRMS.com or Info@RapidRMS.com


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