Essentials Suite App Ticket, Receipt or Sale Recall/Reprint
March 12, 2025
Description
How to recall a ticket that has been placed on hold, and reprint and email receipts, in the Essentials, Essentials Light or Retail App
Solution: Essentials Light | Essentials | Retail
You can easily recall tickets after they are put on hold. Tickets are held on the device, so you can only recall a ticket from the same device it was created on. The Recall/Reprint button is available only if there are no items on the current ticket.
- To recall a held receipt or sale
- Open the app on the device that the ticket is held on.
- Tap Recall/Reprint at the bottom of the Ticket Entry screen.
- Select a tab based on ticket status: Holds, Completed or Orders.
- Locate and tap on the ticket you want to recall on the Recall/Reprint screen.
- Tap one of the following options:
Recall and reprint options and their descriptions| Option | Description |
|---|
| Recall | Recall a held ticket. This places the ticket back into active status where you can remove, add, or edit items on the ticket. |
| Receipt | Reprint or email the ticket. The system will reprint the ticket with the word "HOLD" shown prominently at the top of the receipt. |
| To Kitchen | Resend the ticket to another receipt printer. Select the printer where you want to re-send the ticket. This is mostly used by restaurants to send a kitchen "chit". The kitchen chit will display a re-sent message to alert the kitchen that this is a duplicate ticket. |
| Clear | Clear the selected held ticket. Tap Yes to confirm the clear. |
| New Copy | Create a new ticket with the same items. |
- To reprint/email receipts
- From the slide-out menu ☰, tap Recall/Reprint.
- Under Completed Tickets, tap the ticket to reprint or email it.
- Do one of the following:
- To print the receipt
- Tap the customer for whom you want to print the receipt.
- To edit the customer information prior to printing the receipt, tap to the right of the customer name.
- To email the receipt
- Tap the customer for whom you want to email the receipt.
- To edit the customer information prior to emailing the receipt, tap to the right of the customer name.