Restaurant App Tip Adjustment
Description
What's in this article?
Solution: Restaurant
Tip adjustment is adding a tip after a sale. Tip adjustment holds the transaction until a tip is added manually and then the transaction is sent to settlement. Not all businesses may use the tip adjustment option per payment network rules. See Tip Method Overview for more information about tipping methods and eligible businesses. The option to accept credit card tips must be enabled in the Back Office.
All tips must be adjusted prior to settling your batch. If your merchant account is set to auto-batch, you will need to input/adjust tips prior to your automatic batch close time. If your merchant account is set to manual for batching, you can adjust tips into the next day if needed, as long as you have not already closed your batch.
In Restaurant Solution, there are multiple ways to adjust a tip:
- To adjust tips using the Adjust Tip button
- From the slide-out menu ☰, select Adjust Tips.
- Search for the order that needs to be adjusted and tap Adjust Tip.
- Enter the amount of the tip and tap Save.
- From the slide-out menu ☰, select Adjust Tips.
- To adjust a tip using Recall/Reprint
- From the order screen, tap ☰ to open the slide out menu and select Recall/Reprint.
- Under Completed Tickets, tap the ticket to adjust. The Receipt screen appears.
- Tap Adjust Tip.
- Tap the Adjust Tips dialog.
- Adjust the tip amount and tap Done. The Payment Process screen appears to authorize the payment.
- From the order screen, tap ☰ to open the slide out menu and select Recall/Reprint.
- To adjust tips for all stations
- From the order screen, tap ☰ to open the slide out menu and select Recall/Reprint.
- Tap the All Stations button.
- Tap Adjust Tip.
- Tap the Adjust Tips dialog.
- Adjust the tip amount and tap Done. The Payment Process screen appears.
- Keep adjusting tips until you are finished and tap Close.
- From the order screen, tap ☰ to open the slide out menu and select Recall/Reprint.