Restaurant App Tip Adjustment
March 10, 2025
Description
How to enable tip adjustment and add a tip to a ticket after a sale in the Restaurant App
Solution: Restaurant
Tip adjustment is adding a tip after a sale. Tip adjustment holds the transaction until a tip is added manually and then the transaction is sent to settlement. Not all businesses may use the tip adjustment option per payment network rules. See Tip Method Overview for more information about tipping methods and eligible businesses. The option to accept credit card tips must be enabled in the Back Office.
All tips must be adjusted prior to settling your batch. If your merchant account is set to auto-batch, you will need to input/adjust tips prior to your automatic batch close time. If your merchant account is set to manual for batching, you can adjust tips into the next day if needed, as long as you have not already closed your batch.
In Restaurant Solution, there are multiple ways to adjust a tip:
- Adjust tips using the Tip Adjust button
- From the slide-out menu ☰, select Tip Adjustment.
- Search for and tap on the order that needs to be adjusted.
- Enter the amount of the tip and tap Done.
- Tap OK to confirm the adjustment amount.
- Tap the checkmark in the top right of the screen to complete the adjustment.
- Adjust a tip using Recall/Reprint
- From the order screen, tap ☰ to open the slide out menu and select Recall/Reprint.
- Under Completed Tickets, tap the ticket to adjust. The Receipt screen appears.
- Tap Adjust Tip.
- Tap the Adjust Tips dialog.
- Adjust the tip amount and tap Done. The Payment Process screen appears to authorize the payment.
- Adjust tips for all stations
- From the order screen, tap ☰ to open the slide out menu and select Recall/Reprint.
- Tap the All Stations button.
- Tap Adjust Tip.
- Tap the Adjust Tips dialog.
- Adjust the tip amount and tap Done. The Payment Process screen appears.
- Keep adjusting tips until you are finished and tap Close.