Restaurant Point of Sale Void a Completed Ticket
Description
How to void a payment or the entire completed ticket in Restaurant Point of Sale app
What's in this article?
A guest check or the payment method used on it may be voided until the end of the day when the batch is settled. The void feature must be enabled for your user role in Back Office.
- To void a completed ticket payment
- From the Point of Sale app slide-out menu ☰, tap Recall/Reprint.
- Select the guest check from Completed tickets.
- Tap Reopen.
- Remove the payment from the credit card by sliding the CC Payment Approved to the left.
- Tap Remove.
- To void a completed ticket
- From the Point of Sale app slide-out menu ☰, tap Recall/Reprint.
- Select the guest check from Completed tickets.
- Tap Reopen.
- Tap Options > Void Ticket. This will void the entire ticket.
NOTE:
You may void an item on a completed ticket; however, you will need to refund the balance to your customer as a cash refund.