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SoftPoint Troubleshooting and Contact Information (Beta)

December 9, 2024

Description

How to find answers to common questions and locate support contact information

What's in this article?

Frequently asked questions

Getting started

How do I set up my Bank of America payment terminal?

See the SoftPoint Activation and Configuration steps to set up the Portable A920, Portable A60 or Countertop A80.

Can I use digital payments?

No. Currently digital payments are not supported.

Who can help me with SoftPoint features, settings, or configuration?

SoftPoint provides assistance for any questions or issues related to SoftPoint features, settings, or configuration. See Contact information below.


Disable Bank of America payments

How do I disable Bank of America payments?

Contact SoftPoint for assistance on disabling Bank of America payments. See Contact information below.


Contact information

If you are unable to locate the support information you need, use the contact information below for further assistance.

Table of contact information for Bank of America Merchant Services and SoftPoint
Support typeContact information
Merchant Services account and Bank of America payment terminal support833.344.2324
SoftPoint software support and payment terminal support



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