What Happens Next for your Merchant Services Account

Once your Merchant Services application is approved, there are a few steps you’ll need to complete to finish setting up your account. Follow the steps below so you’re ready to begin accepting payments.

Review and approve your disclosures

1. Respond promptly to requests from our Underwriting team for additional information. We may need additional documents to approve your account.

   NOTE: Our Underwriting phone number may not display “Bank of America” on caller ID. Monitor your inbox for requests from Bank of America to upload documents through Business Advantage 360 online banking.

2. After your application is approved, you'll receive a confirmation email from onlinebanking@ealerts.bankofamerica.com asking you to log in to review disclosures and fee schedules.
3. Log in to review your disclosures and fee schedules. 
   • Use your first and last name, date of birth, and business tax identification number that you provided on your Merchant Services application. 
   • Contact your Merchant Solutions Associate with any questions.
4. Complete electronic signatures.

   IMPORTANT!
   You must complete all required electronic signatures and required equipment payments to finalize your merchant account setup and initiate equipment shipment. The e-signature link expires after 30 days.

5. If payment is required for your equipment, complete payment using your Bank of America checking account or a credit/debit card. 
   • Your equipment will ship within 24 hours of payment, excluding weekends and holidays.

Finish setting up your account

1. Access your new merchant account in online banking using the account information sent in an email with the subject line “Welcome to Merchant Services from Bank of America” from merchantactivations@ealerts.bankofamerica.com. 
2. If you've selected the Point of Sale Solution Starter, Growth or Pro software plan, finish your enrollment. 
   • You will receive an email from support@mail-pointofsale.bofa.com with the subject line “Finish your enrollment for your Bank of America Point of Sale Solution.” The email includes your username, password, and the next steps to complete setup and activation.

Prepare for your required activation and training call

1. Schedule your activation and training call: 
   • You’ll receive a welcome call from 833.344.2324 to schedule required activation and training. During the call, you can also add employees or other users who are authorized to contact us on your behalf for support. 
   • You are welcome to call us directly at 833.344.2324 to schedule a training call Monday–Friday 8 a.m.– 8 p.m. ET.
2. Attend your activation and training appointment: 
   • An Activation Specialist will call you from 833.344.2324 to review your account settings, solution-specific setup, and reporting. The specialist will help ensure your solution is set up correctly. 

     IMPORTANT! Have your laptop or desktop computer available and connected to the internet before your activation call. A hardwired internet connection is recommended.

Find additional information throughout the Merchant Help Center to help you setup up, use and troubleshoot your Merchant Services products and services.