Restaurant Solution Cash Drawer Troubleshooting

Bank of America supports the Cash Drawer 2186 Compact. We do not recommend using other cash drawer models. Bank of America has tested and can support integration to this recommended model.

To troubleshoot the cash drawer

1. Close out of the sale completely by selecting the red close button.
2. In the Back Office, check the user roles to ensure that the employee that is signed in has permission to use the cash drawer.
3. Check Settings > Company Options to see if Enable Drawer Checkout is selected.
4. If Enable Drawer Checkout is selected, ensure the following:
   • In the Back Office, check user roles to ensure that the employee can close orders.
     • Use Employee Shifts should only be used if the selected user role will not be using the cash drawer.
     • Use Drawer Shifts is the only selection that will allow access to the cash drawer.
   • In the Point of Sale app settings, ensure that the cash drawer has a name associated with it.
   • Ensure the receipt printer is set as the default.
5. Check the physical connection. Ensure the cash drawer cable is plugged into the port labeled CASH DRAWER on the terminal.

IMPORTANT!
The DK cable is labeled on each end. Make sure the ends are plugged into to the correct device (as labeled) or the cash drawer will not work. See Cash Drawer Configuration for details.