Cash Drawer Configuration for Restaurant Solution
Description
What's in this article?
Operating requirements
- A solid, flat surface no less than the size of the cash drawer
- Operating temperatures: 32 degrees F – 113 degrees F / Operating humidity: 10% - 90%
NOTE:
Bank of America supports the Cash Drawer 2186 Compact. We do not recommend using other cash drawer models. Bank of America has tested and can support integration to this recommended model.
Configure and connect the cash drawer
Use cash drawer settings to configure drawer opening and closing behavior, configure multiple drawers, and test the drawer to make sure it will open after you have finished configuration. By activating the attached cash drawer when configuring a receipt printer, the cash drawer automatically opens when you close a guest check to cash.
IMPORTANT!
Printers and cash drawer options must be configured prior to cash drawer configuration on the Point of Sale app.
- To connect the cash drawer for Restaurant Solution
- Configure your cash drawer options in Back Office:
- Define what user roles can open the cash drawer.
- Configure the Company Option settings for the cash drawer.
- Configure your printer before configuring the cash drawer.
NOTE: If using the cash drawer without a printer, you'll need to use the provided key to manually open and close the cash drawer.
- Locate the cable included with the cash drawer and connect the end of the cable labeled "To Printer" to the port labeled "DK Port" on the printer. If you are not connecting to a separate printer, connect the cable to the Cash Drawer port on the terminal.
- Connect the other end of the cable labeled "To Cash Drawer" to the port on the bottom of the cash drawer.
- Insert the cash drawer key in the vertical position to ensure it is unlocked.
- Configure additional cash drawer settings in the Point of Sale app.
- Configure your cash drawer options in Back Office:
- To configure the cash drawer settings in the Restaurant Point of Sale app
- From the slide-out menu ☰, select Settings > Configure cash drawers.
- Choose whether to connect the cash drawer to the configured printer or to the terminal, or both (see Dual Cash Drawers below):
- Tap the name of the configured printer that the cash drawer is connected to.
- Tap the POS Device the cash drawer is attached to.
- Tap the name of the configured printer that the cash drawer is connected to.
- Tap to select Cash drawer attached.
- Choose whether you are using a splitter:
- If connected to printer, choose whether you are using two cash drawers with a splitter and whether you wish to ask before opening the cash drawer.
- If connecting to the terminal, choose whether you are using two cash drawers with a splitter.
- Choose whether to ask to open the cash drawer.
- Enter a name for the cash drawer.
- Once configured, tap Test cash drawer to test if the drawer is connected properly and will open.
- Tap Yes to confirm the cash drawer opened. If the drawer does not open, tap No and follow the Test Cash Drawer dialog box troubleshooting steps.
- Troubleshoot cash drawer not opening
Check the cable that connects the terminal to the cash drawer. Switch the direction of the cable and retry the test. Check that the printer is configured with a cash drawer and confirm that the cash drawer is not locked (key should be in the 12 o'clock position).
- Troubleshoot cash drawer not opening
- Tap Save (blue button on upper right) and return to the home screen.
- From the slide-out menu ☰, select Settings > Configure cash drawers.
Dual cash drawers
You have the option to attach more than one cash drawer to the POS device. This allows each employee to have their own drawer and be responsible for their own cash reconciliations. Configure a cash drawer on the POS device and on the receipt printer as described above. Create unique names for each cash drawer. When multiple cash drawers are enabled, the Prompt for PIN setting is also enabled.
Removing the inner drawer
You can remove the inner drawer as needed.
Bank of America supports the Cash Drawer 2186 Compact. We do not recommend using other cash drawer models. Bank of America has tested and can support integration to this recommended model.
To troubleshoot the cash drawer
- Confirm the cash drawer is set up correctly:
- Check the physical connection. Ensure the cash drawer cable is plugged into the port labeled CASH DRAWER on the terminal.
IMPORTANT!
The DK cable is labeled on each end. Make sure the ends are plugged into to the correct device (as labeled) or the cash drawer will not work. See Cash Drawer Configuration for details. - In the Point of Sale app Settings > Cash Drawer, ensure that the cash drawer has a name associated with it.
- Ensure the receipt printer is set as the default.
- Check the physical connection. Ensure the cash drawer cable is plugged into the port labeled CASH DRAWER on the terminal.
- Confirm your cash drawer is set up correctly in Back Office:
- In the Back Office, check Settings > Company > Company Options. If Drawer Checkout is enabled, employees are set to Drawer Shift mode on the Point of Sale app.
- Drawer Shifts lock staff to specific POS terminal station with the option to ask for start/end cash amounts. The employee may be attempting to open a cash drawer they are not assigned to.
- Employee Shifts allows staff to access on any POS terminal station.
- In the , check the user roles to ensure that the employee has permission to use the cash drawer, accept payments, and close orders.
- Synchronize your data with the Restaurant app if any changes are made to Back Office.
- In the Back Office, check Settings > Company > Company Options. If Drawer Checkout is enabled, employees are set to Drawer Shift mode on the Point of Sale app.