Restaurant Solution Cash Drawer Configuration
Description
What's in this article?
Operating requirements
- A solid, flat surface no less than the size of the cash drawer
- Operating temperatures: 32 degrees F – 113 degrees F / Operating humidity: 10% - 90%
NOTE:
Bank of America supports the Cash Drawer 2186 Compact. We do not recommend using other cash drawer models. Bank of America has tested and can support integration to this recommended model.
Configure and connect the cash drawer
Use cash drawer settings to configure drawer opening and closing behavior, configure multiple drawers, and test the drawer to make sure it will open after you have finished configuration. By activating the attached cash drawer when configuring a receipt printer, the cash drawer automatically opens when you close a guest check to cash.
IMPORTANT!
Printers and cash drawer options must be configured prior to cash drawer configuration on the Point of Sale app.
- To connect the cash drawer for Restaurant Solution
- Configure your cash drawer options in Back Office:
- Define what user roles can open the cash drawer.
- Configure the Company Option settings for the cash drawer.
- Configure your printer before configuring the cash drawer.
NOTE: If using the cash drawer without a receipt printer, you'll need to use the provided key to manually open and close the cash drawer.
- Locate the cable included with the cash drawer and connect the end of the cable labeled "To Printer" to the port labeled "DK Port" on the printer. If you are not connecting to a separate printer, connect the cable to the Cash Drawer port.
- Connect the other end of the cable labeled "To Cash Drawer" to the port on the bottom of the cash drawer.
- Insert the cash drawer key in the vertical position to ensure it is unlocked.
- Configure additional cash drawer settings in the Point of Sale app.
- Configure your cash drawer options in Back Office:
- To troubleshoot the cash drawer not opening
If it did not open, tap No and then check the cable that connects the terminal to the cash drawer. Switch the direction of the cable and retry the test.
Dual cash drawers
You have the option to attach more than one cash drawer to the POS device. This allows each employee to have their own drawer and be responsible for their own cash reconciliations.
Removing the inner drawer
You can remove the inner drawer as needed.
Bank of America supports the Cash Drawer 2186 Compact. We do not recommend using other cash drawer models. Bank of America has tested and can support integration to this recommended model.
To troubleshoot the cash drawer
- Close out of the sale completely by selecting the red close button.
- In the , check the user roles to ensure that the employee that is signed in has permission to use the cash drawer.
- Check Settings > Company Options to see if Enable Drawer Checkout is selected.
- If Enable Drawer Checkout is selected, ensure the following:
- In the Back Office, check user roles to ensure that the employee can close orders.
- Use Employee Shifts should only be used if the selected user role will not be using the cash drawer.
- Use Drawer Shifts is the only selection that will allow access to the cash drawer.
- In the Point of Sale app settings, ensure that the cash drawer has a name associated with it.
- Ensure the receipt printer is set as the default.
- In the Back Office, check user roles to ensure that the employee can close orders.
- Check the physical connection. Ensure the cash drawer cable is plugged into the port labeled CASH DRAWER on the terminal.
IMPORTANT!
The DK cable is labeled on each end. Make sure the ends are plugged into to the correct device (as labeled) or the cash drawer will not work. See Cash Drawer Configuration for details.