Point of Sale Solution Back Office Physical Gift Cards

June 12, 2026

Description

How to set up gift card sales for your location

What's in this article?

Software Plan: Growth | Pro

Offering gift cards is a great way to generate up-front revenue for your business. Gift cards encourage customer loyalty and often lead to sales that exceed the value of the original gift card. Point of Sale solution gift cards are a closed loop form of payment, meaning that the gift cards can only be used at your business and cannot be used as a form of payment across bank or card networks. Your customers can purchase a gift card from your business with a maximum amount of $500. Users can reload their gift card balances up to a maximum amount of $500, if desired.

The Point of Sale solution offers physical gift card purchases with the Growth and Pro plans. You can order customized physical gift cards for your business to offer for sale at your location. Digital gift cards are available with the Pro plan and may also be customized for your business; however, they are purchased by your customers through your online store and delivered to them via text or email.

Both physical and digital gift card include a 16-digit card number. Digital cards also require a four-digit PIN for security. Learn more about how to setup digital gift cards for your Pro plan.

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This video covers how to order, sell and manage gift cards in the Point of Sale Solution Back Office.
To order physical gift cards to sell at your location, select Gift Cards and Loyalty from the menu, click Physical Card Orders, then Order Physical Gift Cards.
Click Continue to be routed to the card market. Click Start a New Quote, then click Add Standard Cards to order pre-designed gift cards, or Custom Cards to upload your own artwork and branding.
Select from the background options and adjust the three lines of optional text on the card by editing the font, color, and placement. Adjust the quantity of cards you'd like to order, if desired. When you're done, click Add to Quote.
In the Quote Summary, click the Add icon under Contact, enter your contact information for the order, then click Save. Back in the Quote Summary, click the Add icon under Company to complete your company's shipping and billing information, then click Save.
If you'd like to add additional items to your order, click Add More Items.
To continue with your order, click Submit Quote. The invoice will be emailed to you to approve the gift card proof and include a link for payment.
To sell gift cards as part of your inventory, click Basic Settings, then Items. Select the Product tab and click Add New.
Click This product is a gift card and complete the needed fields. You can set a default price and value to be assigned to the gift card, or it can be priced in store, which allows the customer to request a custom value at the point of sale. Click Save and Exit.
Gift cards are automatically activated and added to your gift card portfolio after you scan the bar code and add a balance at the point of sale.
To review your current gift card portfolio, select Gift Cards and Loyalty from the menu, then click Gift Cards Overview. Your gift card portfolio shows all the gift cards in your inventory, including the card number, order number, current balance, when they were activated, card type and status.
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Order physical gift cards

Physical gift cards are customized and ordered through Card Market, a third-party site, accessed through your Point of Sale Back Office. Once ordered, the cards will be shipped to you within 10 business days of order approval and payment, but they may be expedited for an additional fee. In addition to the gift card itself, you can also order pre-designed or custom card carriers and point of purchase display stands, signs and other merchandising items.

To order physical gift cards, carriers, or point of purchase items

In Point of Sale Solution Back Office, select Gift Cards & Loyalty > Physical Card Orders.
Click Order physical gift cards (or click New order if you have previously ordered cards), then click Continue to leave Point of Sale Back Office and open the Card Market site.
Click Start a New Quote.
Click an item option:
Standard Cards to order pre-designed gift cards
Standard gift cards offer pre-selected image options that you can customize for your business. As you design your gift card, the preview will change.
Enter up to three lines of text on the gift card, choosing a font, font size, and color.

You can click and drag the text boxes in the Preview to arrange them as desired.
Choose a background from the dropdown list.
Enter the quantity of cards to order, in increments of 50. The minimum order is 100.
Provide any additional instructions for text that should appear on the back of the card, such as store address. You can add up to 255 characters.
Click Add to Quote.
Custom Cards to upload your own artwork/branding
You can create custom gift cards for your business using your own logo or images at no extra cost. For an additional fee, Card Market’s art department can create a custom design for you.
Enter a quantity for the order. Orders are bundled in packs of 250.

Upload the artwork for the front image of the card and the back image of the card.
(Optional) Provide art and layout instructions for the front and back of card.
Click Add to Quote.
Key Tag Cards
Key chain cards are smaller gift cards that can be attached to a key ring, making them quickly accessible to your customers.
Select a type of key tag card. Options include three separate key tag gift cards, a standard size gift card with 2 associated key tag cards, a standard gift card with a single associated key tag, and a single key tag.

Enter a quantity to order. The cards are bundled in packs of 50 with a minimum order of 100 (2 packs of 50).
Upload your custom art work. A PDF template with card dimensions and margins is available for download to help you design your front image.
Standard Carriers

Choose from a selection of predesigned gift card carriers. Order in groups of 50.

Custom Carriers

Choose a quantity for the carriers, which are sold in groups of 500. Then upload your custom image for the carrier. Your image should follow the guidelines provided. You can provide additional instructions for your order, if needed.

POP Items

Choose from a variety of point of purchase products to help you sell gift cards.
Click Add to enter contact information.
Complete fields and click Save to the Quote Summary view.
Click Add to add your company information and shipping address.
Complete fields and click Save to return to the Quote Summary view.
Click Submit Quote. You will receive an invoice via email with your gift card proof for approval and a link for payment. Once you approve the proof and pay the invoice, the cards will be created and shipped to you within 10 business days.

To view physical gift card orders

In Point of Sale Solution Back Office , select Gift Cards & Loyalty > Physical Card Orders.
Details are provided for orders that have been placed.
Field Description
Physical gift card order details
Order number The order number for tracking
Date ordered Date the order was created
Count How many items were ordered

Physical gift card order details
Field	Description
Order number	The order number for tracking
Date ordered	Date the order was created
Count	How many items were ordered

Selling gift cards

To sell a gift card, you will need to create a gift card inventory item. Gift cards are not prepaid and do not have a value until they are sold as an item. Gift card purchases are normally considered non-refundable; however, state law where you do business may require refunds for gift cards with small balances, allowing the owner to convert the balance to cash. Check with your state to determine if you need to comply with a law and what the minimum balance is. If you need to refund small balance gift cards, use the steps below. This process will ensure that your gift card balances report remains accurate.

NOTE:
The maximum balance for a gift card is $500.

To set up gift cards in your inventory

Create a new product in your Items inventory named "gift card" or similar. Learn how to create an inventory item.
Click the This product is a gift card option.
Choose a pricing option for the gift card:
- Create a product for each gift card denomination by setting a price and value for the gift card (e.g., $25, $50, $100). Individual gift card items must be added to your inventory for each dollar amount you want to offer. Leave Price in store disabled.
  OR
- Allow the amount of the gift card value to be set at the time of sale by enabling Price in Store to allow the cashier to set a custom value at the point of sale. You do not need to enter a Price.
Select a Category from the existing options.
Click Save and exit.

To refund a small balance physical gift card

Set up an item in your inventory named "Low balance gift card refund" or similar. Learn how to create an inventory item or follow the instructions above on how to set up gift cards in your inventory.
IMPORTANT! Check your local municipality/state regulations to see if low balance refunds are permitted in your area of business.
Set the item to allow pricing at POS.
Leave the tax rate unselected to set it at 0%.
At the Point of Sale, when you sell that item, enter the price of the sale as the balance left on the card.
Use the gift card to take payment.
Provide the cash refund to your customer.

Manage your gift card portfolio

Your gift card portfolio shows all gift cards in your inventory, when they were activated, the card number, balance, type and status. Gift cards are automatically activated when you scan the gift card barcode and add a balance at the point of sale.

To see your current portfolio in the Back Office, select Gift Cards & Loyalty > Gift Cards Overview.
To view a gift card balance, select the Actions > View icon for the gift card.

Give Cards Overview screen.

gift card overview details
Field	Description
Gift card number	The card number
Order number	The order the card was part of
Current Balance	The balance currently available on the card
Date Activated	Date the card was activated
Card type	Description of the card, either Digital or Physical
Status	Description of the card status, either Active or Not Activated
View	Review gift card details and transaction history for the individual gift card. Individual gift card activity and details can be reviewed. The transaction display will list the purchasing and balance history linked to the card.