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Point of Sale Solution Back Office Products

August 13, 2025

Description

How to add and manage items in Point of Sale Back Office

What's in this article?

Software Plan: Basics | Starter | Growth | Pro
 

You can add new products to your system or manage existing products and their modifiers. You can also manage the status of the product, controlling whether items are available at the point of sale by activating or deactivating them. Before setting up your products, we suggest creating your item categories, tax categories, and printers so that they are ready to be assigned to the product.

TIP! 
The below instructions are for adding and managing products one by one. If you need to add many items at one time, use the import/export option to upload a spreadsheet of items. 

Add products

The Products tab allows you to add a product to your inventory and assign that item a category, tax, and printer type, if applicable. 

To add a new item
  1. In the Point of Sale Solution Back Office, select Basic Settings > Items.
  2. Select the Products tab.

    Products screen - Add new option
  3. Click Add new.

    Add product screen
  4. Enter the product information. Fields with an asterisk indicate a required field.

    New product details screen
    New product details fields and descriptions
    FieldDescription
    Product nameRequired. The name of the item, which will appear on receipts and reports.
    DescriptionThe description of the product. The description appears within Back Office but does not appear on receipts.
    SKUA SKU, or Stock Keeping Unit code, is a unique 8-alphanumeric digit code for the product. This is a number assigned by, and unique to, your business.
    UPC/barcodeA UPC, or Universal Product Code, is a 12-digit number that identifies a product and its manufacturer. UPCs are usually displayed as a barcode on product packaging.
    CategoryRequired. Begin typing to select from a list of your item categories.
    Consumed unitsIndicates the number of units consumed from the inventory for each item sold.
    Gift card acceptedEnable to indicate that the item is a gift card and will require the gift card number to be entered. 
    TypeRequired. Indicates whether the item is a raw ingredient or a product, or both.
    Select this option depending on how you plan to inventory the product. If you track the product as inventory but don't sell it as an individual item, choose Raw. If you only track the product as a sold item, select Product. If you use the item as both a raw ingredient and as a product, select both. 
    NotesOptional internal notes.
  5. Enter the inventory and price information. 

    Inventory price information screen
    Inventory and price information fields and descriptions
    FieldDescription
    Printer typeSelect the printer this item will be sent to. For example, you may want to send bar drink orders to your bar printer, grilled items to your kitchen grill, etc. Learn more about setting printer types.
    TaxesSelect the tax categories that apply to this product. Learn more about setting your tax categories.
    Taxable itemIndicate whether the item is taxable.
    CostThe cost to your business for the product.
    PriceThe price of the item when it is sold.
    Price in storeIf enabled, allows the price of the item to be set at the register at the time-of-sale.
    Track inventoryIf enabled, an Advanced inventory option appears and Reorder is set
    Advanced inventoryIf enabled, additional inventory tracking details can be accessed such as a pallet of goods, to the cases on the pallet, to the product sold, and breakdown the case and pallet as the product is sold.
    Accepts EBTItem may be purchased using EBT.
    Reorder quantityWhen the inventory reaches this count setting, the product will appear on the Reorder report. 
    Reserved quantityNumber of items that are tracked in the inventory but not for sale, such as floor models or demonstration items.
    SupplierBegin typing the supplier name and select from the list. Learn more about managing the supplier list.
    Available quantityThe unit of measurement that is being sold in store. (i.e., an individual soda sold would be 1 relieving unit (1 can) from the physical unit (12 pack cases) from the purchased unit (pallet)).
    Relieve unitThe unit of measurement that is being replaced when an inventory item is ordered. (i.e., an individual soda sold would be 1 relieving unit (1 can) from the physical unit (12-pack cases) from the purchased unit (pallet)).
  6. Click Save and exit or Save and go to modifiers.
To edit or remove an item
  1. In Point of Sale Solution Back Office, select Basic Settings > Items.
  2. Select the Products tab.
  3. Locate the desired product in the list, then click the Edit Product icon to update product information. 

    NOTE: To remove an item, click the Delete icon. This will remove the item from the system permanently, and should be used cautiously.

  4. Click Save.

Activate an item 

You can control whether a product in your inventory is available for sale.

To activate an item at the point of sale
  1. In Point of Sale Solution Back Office, select Basic Settings > Items.
  2. Select the Products tab.
  3. Enable the Status of the product to Active or Inactive.
  4. Click Save.

TIP!
The Product Modifier Groups icon is a quick link to Modifiers.

Bulk add or edit items

If you have many items to add to your inventory at once, it may be more efficient to use the bulk import option to create or update your products.

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