Point of Sale Solution Back Office Modifiers

September 29, 2025

Description

How to create and manage modifier groups and modifiers in the Point of Sale Solution Back Office

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Typically used for food items, modifiers can be added to items to allow a server or cashier to give special instructions to the kitchen or bar about how to prepare a menu item. Modifiers can also be used as an add on for services. Modifiers can be priced separately or included in the price of the item.

Modifiers can be set up and managed individually, similar to how a product is managed, or can be managed as a bulk upload through a spreadsheet.

Watch the video:

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In this video, you will learn how to add and edit a modifier from the Point of Sale Solution Back Office
To add a modifier group from the Point of Sale Back Office, select Basic Settings > Items
Then, click the Modifier tab and select Groups
Click add new
Enter a name for the new modifier group.
Please note that the maximum number of modifiers that can be in a group is between 1 and 250
Select a type from the dropdown list
The type indicates whether the group of modifiers are required, included or extras
Click Save modifier
Your group has been created and will appear in the list of modifier groups as active status
To add items to the group, select the items subtab
Click add new, add a new modifier name
Please note this is a required field. There are two optional fields: add a code names and select a product or raw option from the dropdown list if this item is raw ingredient
Select whether to restock if the item is returned
You can click add ingredient to add products that are ingredients that for your modifier
If you choose to add an ingredient, add the ingredient name, select the product raw option and enter the number of units the ingredient will use.
Then click done.
Now, let's add this modifier item to the modifier group.
Click Groups. Search for the modifier group you need to add the modifier item to.
Click the group items icon under the action section to open the modifier group page
In the add modifier item section, search for the item you created and selected from the dropdown and then click Add
Repeat this step until all modifier items have been added
Then add in any detail, such as pricing, to each item. Then click Save.
Now, let's add this modifier group to the product.
Click the Products tab.
Search the product you need to add the modifier to
Click the three bars under action to open the product modifier group page
Under select modifier group, search the name of the modifier group you created and select from the dropdown. Then click Add.
Repeat this step until all modifier groups have been added.
And once you are done, click Save.
Make sure to click Sync on your point of sale to pick up all of the changes.
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Add or edit a modifier group

Modifier groups can be created to organize modifier items. This allows you to assign and manage multiple modifiers to an item at once. For example, the modifier group “Condiments” is created once and then used by all burgers and sandwiches. Once you create your modifier groups and modifier items, these will be available on the point of sale.

To add a modifier group

In the Point of Sale Solution Back Office, select Basic Settings > Items.
On the Modifiers tab, select the Groups subtab.
Click Add new.
Enter the new Modifier group name.
Enter the Maximum number of modifiers that can be in the group. It can be between 1 and 250. This is the maximum number of modifiers in this group that will be able to be selected for an item/service.
Select a Type from the dropdown list. The type indicates whether the modifiers are required, included, or extras.
Click Save modifier. Your group is created and appears in the list of Modifier groups as Active.

Add or edit a modifier item

You can create a modifier item to add to a group or let it stand alone. Modifiers can be for a product or an add on to a service.

To add a modifier item

In the Point of Sale Solution Back Office, select Basic Settings > Items.
From the Modifiers tab, select the Items subtab.
Click Add new.
Add a New modifier name.
(Optional) Add a Code name.
NOTE: A code name is a 1-2 character short name, or abbreviation, associated with an item. The kitchen staff would know the meaning of the code name and it would print out on the kitchen ticket/chit.
(Optional) If the modifier has a raw item that you would like to associate with the modifier, which would appear as the base product for the modifier on the point of sale app, start typing the name of that item in the Product-Raw field. Select the item from the dropdown list. To appear in the list, the item must have previously been setup as a raw product.
Select whether a restock on a return is required.
(Optional) If you would like to associate an ingredient with the modifier, you can click +Add ingredient and enter the Ingredient name. In the Product-Raw field, start typing the name of how this ingredient was setup as a raw product. Select the ingredient from the dropdown list. Enter the number of Units the ingredient will use. Repeat as needed.
Click Done.

Bulk add or edit modifiers

If you have many modifiers to create or update, it may be more efficient to use the bulk import option to do so.

Add a modifier item to a modifier group

Once a modifier is created, it can be added to a modifier group.