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Point of Sale Solution Back Office Services

August 13, 2025

Description

How to add and manage services

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Software Plan: Basics | Starter | Growth | Pro
 

Like a product, services can be added to your inventory. Once a service is added to your inventory, that service can then be associated with an employee who can perform it.

Adding a service or add-on to a service

Services are added like items through the item management process. You can also add an add-on (modifier) to a service.

To add a service

  1. In the Point of Sale Solution Back Office, select Basic SettingsItems.

    Items highlighted under Basic Settings of the Navigation menu.
  2. From the Services tab, click Add new.

    Button to add a new service
  3. In the New service details section, enter a Service name.

    Service name field highlighted under New service details.
  4. (Optional) Provide a description for the new service, a SKU, and/or UPC/barcode.
  5. Begin typing the category you wish to assign the service to and then select the Category from the dropdown list. If you wish, create a new category for your service.

    Category field highlighted under New service details.
  6. (Optional) In the Price information section, select a Printer type from the dropdown list.

    Printer type field highlighted under Price information.
  7. If the service is taxable, select a Tax option from the dropdown list and enable Taxable item. If the service isn't taxable, keep Taxable item disabled. Enable Accept EBT if you want to enable it as a payment option.
     Taxes field, Taxable item toggle and Accept EBT toggle highlighted under Price information.
  8. If you would like to charge for the service, enter a Price. If you would like to be able to set the price at the point of sale, enable Price in store

    Price field highlighted under Price information.
  9. (Optional) enter the Amount of time for the service and select the Duration measurement (minutes, hours, days, etc.) from the dropdown list.
     
    Amount of time field and Duration dropdown highlighted under Price information.
  10. If a resource should be associated with the service, select it from the Choose resources dropdown list. Learn more about how assigning resources

    Choose resources dropdown highlighted.
  11. Click Save.

To add an add-on to a service

  1. In the Point of Sale Solution Back Office, select Basic SettingsItems.
     Items highlighted under Basic Settings of the navigation menu.
  2. From the Services tab, click the Service Add-on icon.
     
    Service Add-on icon
  3. Begin typing in the add on you wish to add to your service and select it. The add on option(s) available are those you have set up as modifiers

    Select Service Add-on screen
  4. Click Add.

Assign a service to an employee

Once you've created a service in your inventory, you will need to link it to the employees that are able to perform the service. For example, you might have a salon that provides hair and nail services, but your employees either perform hair services or nail services. 

To assign a service to an employee

  1. In the Point of Sale Solution Back Office, select Basic SettingsEmployees.
     Employees highlighted under Basic Settings from the navigation menu.
  2. Locate the employee you will assign services to.
  3. Click the Staff Services icon.

    Staff services icon highlighted within manage employees display.
  4. Begin typing in the Services field the name of a service you previously created and then select it.
     Service details window pop up.
  5. Click Save services.

Edit or delete a service

A service that has been created can be edited or deleted.

To edit or delete a service


  1. In the Point of Sale Solution Back Office, select Basic Settings > Items
  2. From the Services tab, search for the service you wish to edit or delete.
  3. In the Actions column next to the Service name, click the Edit or Delete icon to make the desired change to the service.

    Edit and delete icons for managing a service

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