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Point of Sale Solution Back Office Receipt Builder

August 10, 2025

Description

How to build a receipt in Point of Sale Back Office

What's in this article?

Software Plan: Basics | Starter | Growth | Pro
 

The receipt builder allows you to fully customize the information that is displayed on your printed receipt, e-receipt, or kitchen preparation tickets (kitchen chit). As you enable or disable fields for the receipt builder, the receipt example on the right will change to show a preview.

Printed Receipt

Customize the information displayed on the printed receipt. As you toggle on/off field selections, the receipt preview to the right will update to show your receipt.

To customize your printed receipts


  1. In the Point of Sale Solution Back Office, select Basic Settings > Receipt Builder.
  2. On the Receipt tab, customize your Store information header options:Display of the receipt tab details with toggle options.
    Store information header options
    Store information header options
    OptionDescription
    Store DBAShow/hide the store DBA name at the top of the receipt. The store name will default to your Doing Business As name. To edit the name, click on the store name field.
    LogoShow/hide a logo. Click Choose File to select a logo file to display.
    WebsiteShow/hide your company website at the top of the receipt. Click on the website to edit, if needed.
    Extra textShow/hide additional text that you would like to display in the header. Enter the text in the field below.
  3. Customize Store information options for the receipt:
    Store information options
    Store information options
    OptionDescription
    Table numberShow/hide the table number associated with the transaction.
    EmployeeShow/hide the employee's name associated with the transaction.
    RegisterShow/hide the register name associated with the transaction.
  4. Customize Order & payment information options for the receipt:
    Order & payment information options
    Order and payment information options
    OptionDescription
    Date and timeThe date and time of the order.
    Items orderedItem modifiers - include item modifiers on the receipt.
    Item unit Price - include the item unit price on the receipt.
    Item notes - include item notes for the order.
    Item discounts - include discounts.
    TenderedThe cash amount paid by the customer.
    Change dueThe difference between amount tendered and the order total.
    Show card & cash totalShow the total of the card and cash tendered amounts.
    Show tip suggestionShow a tip suggestion.
    Show customer's savingsShow customer savings from discounts applied.
    ResultShow the transaction result.
    Payment typeShow the payment type.
    Order #Show the order number.
    ReceiptShow the receipt number.
    Card holderShow the name of the card holder.
    Card numberShow the card number.
    Card typeShow the card type.
    Transaction typeShow the transaction type.
    Authorization numberShow the authorization reference number.
  5. Customize More information options for the receipt:
    More information options
    More information options
    OptionDescription
    Order notesShow notes for the order.
    Pickup or delivery dateShow the pickup or delivery date.
    BarcodeShow a barcode for the receipt.
    Pay using QR codeShow a QR code.
    Loyalty pointsShow the customer's loyalty point total.
    Customer nameShow the customer name.
    Customer addressShow the customer address.
    Customer phone addressShow the customer phone number.
    Receipt footer additional textAdd additional text to the receipt. For example, if you would like to include your return policy or other information. 
  6. Customize Order ticket options for the receipt:
    Order ticket options
    Order ticket options
    OptionDescription
    Print order ticketPrint the order number on the receipt.
  7. Customize Receipt settings options for the receipt:
    Receipt settings options
    Receipt settings options
    OptionDescription
    Include merchant copy Select whether to provide a merchant copy for all payments or just credit card payments.
  8. Click Save. To update your receipt on the register, synchronize the register.


E-Receipt

The e-Receipt is the receipt sent to your customers via email. 

To customize the e-receipt

  1. In the Point of Sale Solution Back Office, select Basic Settings > Receipt Builder.
  2. On the e-Receipt tab, customize your Store information header options:
    Display of the e-Receipt tab details with toggle options.
    Store information header options
    Store information header options
    OptionDescription
    Store DBAToggle to select whether to display the store DBA name at the top of the receipt. The store name will default to your Doing Business As name. To edit the name, click on the store name field.
    LogoShow/hide a logo. Click Choose File to select a logo file to display. 
    Unlimited text lineShow/hide additional text that you would like to display in the header. Enter the text in the field below.
  3. Customize Order information & subtotal options for the receipt:
    Order information & subtotal options
    Order information and subtotal options
    OptionDescription
    Receipt numberShow/hide the receipt number.
    Payment TypeNot customizable.
    Date and TimeNot customizable.
    Itemized order reportNot customizable.
    SignatureNot customizable.
  4. Customize Additional options for the receipt:
    Additional options
    More information options
    OptionDescription
    MapShow/hide a map to the location.
    Loyalty pointsShow/hide the customer's loyalty points.
    BarcodeProvide a barcode for the receipt to help search for a customer order.
    Order notesShow/hide order notes.
    Pickup/delivery dateShow/hide the pickup or delivery date for the order.
  5. Click Save.

Ticket

The Ticket receipt is your kitchen chit/kitchen ticket. Ticket options include a color selection option to select the ink color for each field as either red or black.

To customize the kitchen chit/ticket

  1. In the Point of Sale Solution Back Office, select Basic Settings > Receipt Builder.
  2. On the Ticket tab, customize your Ticket information options:Display of the Ticket tab details with toggle options.
    Ticket details options
    Ticket details options
    OptionDescription
    Ticket holder spaceCustomize a header for the kitchen ticket in red or black. You can also use this field to add additional spacing at the top of the kitchen ticket.
    Time ticket createdShow/hide the time the ticket was created in red or black print.
    CustomerShow/hide the customer name in red or black.
    Scheduled timeShow/hide the scheduled order time.
    Receipt numberShow/hide the receipt number for the order.
    TableShow/hide the table number for the order in red or black.
    Order typeShow/hide the order type in red or black.
    Order numberShow/hide the order number in red or black.
    ServerShow/hide the server name in red or black.
    RegisterShow/hide register number.
    Menu itemsMenu items in red or black.
    ModifiersModifiers in red or black.
    NotesNotes in red or black.
    Font sizeSelect a font size: small, medium, or large.
  3. Click Save.
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