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Point of Sale Solution Back Office Receipt Builder

May 15, 2026

Description

How to build a receipt in the Point of Sale Solution Back Office

What's in this article?

Software Plan: Basics | Starter | Growth | Pro
 

The Receipt Builder allows you to fully customize the information displayed on your printed receipts, e-receipts, or kitchen preparation tickets (kitchen chits).

Watch the video:

  • *music*
  • This video will show you how to fully customize the information that is displayed on your printed receipt, e-receipt, or kitchen preparation tickets from your Point-of-Sale Solution Back Office. 
  • In the Point of Sale Back Office, select Basic Settings > Receipt Builder. 
  • On the Receipt tab, customize your Store Information Header options
  • Customize Store Information options for the receipt
  • Customize Order & Payment Information options for the receipt
  • Customize More Information options for the receipt
  • Customize Order Ticket options for the receipt 
  • Customize Receipt Settings options for the receipt 
  • Then click Save. 
  • E-Receipt 
  • For E-Receipt option, in Point of Sale Back Office , select Basic Settings > Receipt Builder. 
  • On the e-Receipt tab, customize your Store Information Header options. 
  • Customize Order Information & Subtotal options for the receipt. 
  • Customize More Information options for the receipt: 
  • then Click Save. 
  • Ticket
  • In Point of Sale Back Office , select Basic Settings > Receipt Builder. 
  • On the Ticket tab, customize your Ticket Information and choose if you want those items to print in black or red. 
  • Then click Save.
  • *music*

Customize printed receipts

When customizing printed receipts, the preview updates in real time as you enable or disable fields. 

TIP! 
You can enable or disable individual options or apply changes to all fields at once.

To customize printed receipts


  1. In the Point of Sale Solution Back Office, select Basic Settings > Receipt Builder.

    receipt builder
  2. On the Receipt tab, customize your store information header options:

    store information header

    Store information header options


    Store information header options
    OptionDescription
    Store DBADisplays the Doing Business As (DBA) name at the top of the receipt. You can edit the name in the field.
    LogoDisplays your logo. Click Choose file to upload.
    WebsiteDisplays your company website at the top of the receipt. Edit the website field, if needed.
    Extra textDisplays additional custom text in the header. Enter the text in the field provided.
  3. Customize store information for the receipt.
    store information

    Store information options


    Store information options
    OptionDescription
    Table numberShow or hide the table number.
    EmployeeShow or hide the employee's name.
    RegisterShow or hide the register name.

  4. Customize order and payment information for the receipt.

    order and payment information

    Order and payment information options


    Order and payment information options
    OptionDescription
    Date and timeDisplays the date and time of the order.
    Items orderedDisplays items ordered. 
    You can also display:
    - Item modifiers
    - Item unit price 
    - Item notes 
    - Item discount 
    TenderedDisplays the amount paid.
    Change dueDisplays change returned.
    Show card and cash totalDisplays total card and cash tendered amounts.
    Show tip suggestionDisplays suggested tip options.
    Show customer's savingsDisplays total savings from discounts.
    ResultDisplays the transaction result.
    Payment typeDisplays the payment method used.
    Order #Displays the order number.
    ReceiptDisplays the receipt number.
    Card holderDisplays the cardholder name.
    Card numberDisplays the card number.
    Card typeDisplays the card type.
    Transaction typeDisplays the transaction type.
    Authorization numberDisplays the authorization reference number.

  5. Customize More Information options.

    print receipt more information

    More information options


    More information options
    OptionDescription
    Order notesDisplays order notes.
    Pickup or delivery dateDisplays the pickup or delivery date.
    BarcodeDisplays a barcode for the receipt.
    Pay using QR codeDisplays a QR code.
    Loyalty pointsDisplays the customer's loyalty points total.
    Customer nameDisplays the customer name.
    Customer addressDisplays the customer address.
    Customer phone numberDisplays the customer phone number.
    Receipt footer additional textDisplays custom text to the receipt (e.g., return policy).

  6. Enable Print order ticket to include the order number on the receipt.

    print receipt order ticket and receipt settings
  7. Choose the font size for the receipt: small, medium, or large.
  8. Enable Include merchant copyto print a merchant copy. 
    • Choose whether this applies for all payment types or credit cards only
  9. Click Save. To update your receipt on the register, synchronize the register.

E-Receipts

E-Receipts are the receipts sent to customers via email. 

To customize e-receipts


  1. In the Point of Sale Solution Back Office, select Basic Settings > Receipt Builder.
  2. On the e-Receipt tab, customize your store information header.

    e-receipt store information
    Store information header options
    Store information header options
    OptionDescription
    Store DBAEnable this to display the store DBA name at the top of the receipt. The store name will default to your Doing Business As name. To edit the name, click on the store name field.
    Include logoEnable this to display your logo. Click Choose File to select a logo file to display. 
    Unlimited text lineEnable this to display additional text in the header. Enter the text in the field provided.
  3. Customize order information for the receipt.
    e-receipt order information
    Order information & subtotal options
    Order information and subtotal options
    OptionDescription
    Receipt numberShow/hide the receipt number.
    Payment typeNot customizable.
    Date and timeNot customizable.
    Itemized order reportNot customizable.
    SignatureNot customizable.
  4. Customize additional options for the receipt.

    additional e-receipt options
    Additional options
    More information options
    OptionDescription
    MapEnable this to display a map to the location.
    Loyalty pointsEnable this to display the customer's loyalty points.
    BarcodeEnable this to provide a barcode on the receipt to help search a customer order.
    Order notesShow/hide order notes.
    Pickup/delivery dateShow/hide the pickup or delivery date for the order.
  5. Click Save.

Tickets

The Ticket receipt is your kitchen chit/kitchen ticket.

To customize kitchen chit/ticket


  1. In the Point of Sale Solution Back Office, select Basic Settings > Receipt Builder.
  2. On the Ticket tab, customize the ticket information.

    ticket details options
    Ticket details options
    Ticket details options
    OptionDescription
    Ticket holder spaceEnter returns in this field to add additional spacing at the top of the kitchen ticket.
    Time ticket createdShow/hide the time the ticket was created in red or black print.
    CustomerShow/hide the customer name in red or black.
    Scheduled timeShow/hide the scheduled order time.
    Receipt numberShow/hide the receipt number for the order.
    TableShow/hide the table number for the order in red or black.
    Order typeShow/hide the order type in red or black.
    Order numberShow/hide the order number in red or black.
    ServerShow/hide the server name in red or black.
    RegisterShow/hide the register number.
    Menu itemsShow menu items in red or black.
    ModifiersShow modifiers in red or black.
    NotesShow notes in red or black.
    Font sizeSelect a small, medium, or large font size.
  3. Click Save.

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