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Thermal Printer T3180 Setup

January 9, 2026

Description

How to setup your Thermal Printer T3180 for Point of Sale solution

What's in this article?

Software Plan: Starter | Growth | Pro
 

The Thermal Printer T3180 is an optional external printer for the Point of Sale solution. The Thermal Printer T3180 offers fast printing and a user-friendly design. It supports English language printing only. 

What's in the box?

Your Thermal Printer T3180 will arrive with a power adapter and 6" power cord , a 5' USB cable, and extra paper rolls. The printer arrives with 80mm thermal receipt paper, which can be purchased from most office supply retailers or through Bank of America. 

T3180 printer with included parts

Connect to power

Power the Thermal Printer T3180 by connecting the power cable to the DC24V port on the back of the printer. Then, connect the power cable to the power adapter and plug into an AC outlet. Power on the Thermal Printer T3180 by pressing the Power button. 

Connect the printer

You can connect the Thermal Printer T3180 to your Point of Sale solution system directly using the provided USB cable. You can also connect using Bluetooth. Connection to the Station L1400 or Mini Station A3700P will require the Communications Hub. Once the printer is connected, complete the configuration in Point of Sale Solution Back Office to link the printer and register.

If you are connecting a cash drawer to your system, connect the cash drawer to the printer and the printer to the point of sale register.  

Connect via USB


  1. Ensure printer is powered off.
  2. Plug the USB cable into the USB interface port on the back of the of the printer.

  3. Connect the other end of the USB cable to the Communications Hub connected to you point of sale register.
  4. Power on the printer by pressing the Power button on the top left side.
  5. Log in to the Point of Sale Solution App on the register.
  6. In Settings > Hardware, the printer should be listed with the printer icon in yellow, indicating that the printer is available on the network but not set up yet in Point of Sale Solution Back Office.

    Hardware with Ip/endpoint fields highlighted and yellow printer indicator
  7. Write down the IP/Endpoint field number. 
  8. Add the printer in Point of Sale Solution Back Office.
  9. Synchronize the register with Point of Sale Solution Back Office. The printer should appear as a green icon. If desired, click the printer icon to test print. This confirms that the paper is loaded in the printer correctly.

Connect via Bluetooth


  1. Power on the printer by pressing the Power button on the top left side.
  2. On the register, open Settings.
  3. Tap on Bluetooth.
  4. Tap Pair new device.
  5. From the list of printers that displays, select the T3180 that matches the serial number of the printer.
  6. Enter the default PIN code of either 0000 or 1234 when prompted, then click OK. The printer should now be fully connected.
  7. Log in to the Point of Sale Solution App on the register.
  8. In Settings > Hardware, the printer should be listed with the printer icon in yellow, indicating that the printer is available on the network but not set up yet in Point of Sale Solution Back Office.
  9. Write down the IP/Endpoint field number. 

    Hardware with Ip/endpoint fields highlighted and yellow printer indicator
  10. Add the printer in Point of Sale Solution Back Office.
  11. Synchronize the register with Point of Sale Solution Back Office. The printer should appear as a green icon. If desired, click the printer icon to test print. This confirms that the paper is loaded in the printer correctly.

Load printer paper

The Thermal Printer uses 80 mm thermal paper. Printed receipts will have a margin of about 5 mm on each side of the paper. The receipt will cut approximately 11.6mm from the first line of the receipt. 

Load printer paper


  1. Press the printer latch to open the printer. 
  2. Install the paper roll in the middle with the paper feeding from the top of the roll.
    printer with printer cover open
  3. Shut the printer cover, ensuring that it snaps completely closed.

Troubleshoot errors

When powered on, the green Power LED should be lit and the red Error LED should be off. If the printer is out of paper, the blue Paper LED will light.  If the printer is not working, check that the power connections are all firmly in place, the printer is powered on,  and that the printer cover is latched. 

To check current settings and error conditions


The self-test checks the printer's current settings, status and whether the printer has any problems.

  1. Ensure power is connected and paper is loaded properly. Ensure top cover is closed.
  2. Power off the printer.
  3. Press paper feed button and power button simultaneously to power on the printer and initiate the self-test. 

Error Indicators and troubleshooting


Printer errors are may be indicated by a beep or by LED lights or both. 

Beeping errors

Errors are indicated by a combination of LED lights and beeps.  The Power indicator should always be lit green if the terminal is powered on.

NOTE: 
If the print head overheats (more than 65 C), the Error LED will blink and the beeper will alarm. If the print head heats to more than 80 C, the printer will stop working until the print head cools.

beeping error descriptions
ErrorError LEDPaper LEDBeeper
Open printer coverONONBeep, beep--, beep
No paperONONBeep-beep-beep
Paper jamFlashOFFBeep--, Beep--
Printer overheating or power voltage issueFlash
Beep 


Troubleshoot common errors

Common errors
ProblemPossible ReasonSolution
Paper LED remains litPaper is running outPaper roll is near the end of the roll. The printer will work normally until the paper runs out.
Colored stripe on paperPaper is running outChange the paper roll
Blurred printing or spotIncorrect paper roll installationReinstall the paper roll, centering it
Ensure that the paper is recommend thermal paper
Clean the printer head
Error LED remains lit and beeper alarmsPrinter cover may be open Close the printer cover
Error LED blinks and beeper alarmsPrinter head may be overheated or the power voltage is over/under voltageLet the printer head cool - check the site of the printer to determine if siting is causing overheating.  
Voltage issues can be caused by overloaded circuits (too many things plugged in), faulty wiring, or a power grid issue. 

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