Point of Sale Solution Back Office Hardware
Description
What's in this article?
Hardware Management lists your active registers and printers. When a new terminal is purchased and its registration is activated, it will appear in your Registers list. You can add printers and associate a printer to the register. We recommend adding your item printer types prior to associating the printer to the register. All printers, including those that are integrated into the point of sale register, will need to be associated with a register.
NOTE:
If you added a KDS as a printer type, you will not need to add it as a printer and assign the KDS to a register.
Manage printers
After physically setting up your printer or a device with an integrated printer, add the printer in Hardware Management. All printers should be added, including printers that are integrated into your point of sale device. Later, you can edit or manage the printer as needed.
To add a printer
- In the Point of Sale Solution Back Office, select Basic Settings > Hardware.
- Click Add printer.
- Enter the name of the printer and a description that will be meaningful to your users.
- Select the printer model from the dropdown list.
- Enter the IP address or the Bluetooth endpoint information for the printer found in the register Hardware Settings, then click Save.
To locate IP/endpoint information
- Once you have connected the printer, log in to your Point of Sale app on the register.
- From the left navigation, select Hardware Settings.
- Tap the refresh icon to refresh settings.
- Obtain the Ip/End Point number. Connected printers will show the Ip/End Point information. The printer icon will be yellow, indicating that the printer is connected and communicating, but not configured in Point of Sale Solution Back Office yet. A red icon indicates that the printer is in Back Office but not on the network. When the printer is active on the network and configured in Back Office, the icon is green.
Manage registers
Associate an added printer to a register and edit details for your registers. When you associate a printer with a register, the printer types that display are pulled from the printer types that you created in item management. The Register printer type is automatically created and does not need to be created as a printer type. Printers integrated into the point of sale register must also be associated with the register.
To associate a printer with a register
- In the Point of Sale Solution Back Office, select Basic Settings > Hardware.
- Click Assign printer.
- For each printer type, select an existing printer from the Printer dropdown list. The Printer types match the printer types created in Item Management. In the example below, the printer types Kitchen and Bar have been created, the Register printer type will automatically be created for a register. The options available in the printer dropdown list correspond to the names of the printers you have added above.
- Click Save.
To edit register details
- In the Point of Sale Solution Back Office, select Basic Settings > Hardware.
- Click on the register name to open the Edit register dialog.
- Edit the register details:
Register field options and descriptions Field Description Name The name of the register. # of tills The number of tills. Pos profile Associate a profile with the register by selecting from the dropdown list. Learn more about how to create profiles for the register. Active from / Active to Set the active hours for the register for enhanced security. Click the clock icon to set the active from and to times. Always Select to have the register always remain active. - Click Save.