Virtual Terminal Processing Unsettled Transactions

Bank of America has identified a potential Virtual Terminal transaction processing error that occurred between March 5, 2025 and March 20, 2025 that requires your attention. This error may have affected your normal receipt of payments. 

To settle outstanding Virtual Terminal transactions

1.  
2. In the left navigation pane, select Transactions > Transactions by Phase. The Transactions by Phase page appears.
   
   
3. From the Phase dropdown list, select Authorizations Ready to Settle.
   
   
4. From the Date dropdown list, select Last Month to filter results for the month of March.
   
   
5. Click Search. The transactions that have not settled display.
6. Select the checkbox for each transaction you wish to settle. A Virtual Terminal transaction will show the first and last name of the customer, scroll to the right to see additional fields. 
    
   
7. Click Settle. Your transactions will settle and fund as normal. Learn more about how to track funding deposits.