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Cellular Service Setup

November 21, 2024

Description

How to enable cellular service and switch to cellular service from Wi-Fi on an A920 terminal

What's in this article?

Cellular Service, an optional value-added service for the A920 terminal, enables payments app transactions to pass through cellular communication networks to the bank for processing. The monthly service fee for Cellular Service is assessed for each month that a terminal has activated service. When a device activates service, a charge will appear on the monthly statement for that device, regardless of when during the month the service activates. The service fee is not prorated.

Cellular Service is provided by a private 4G GPRS cellular network, which is the same network used by AT&T/T-Mobile.

Enable Cellular Service communication

Once your Cellular Service is activated, you can switch between Wi-Fi and Cellular Service as needed on your A920 terminal.

To switch from Wi-Fi to cellular communication
  1. Confirm Wi-Fi communication is disabled. The Wi-Fi icon will appear grayed out if not connected.
    To disable Wi-Fi if connected
    1. Swipe down from the top edge of the display. 
    2. Tap the Wi-Fi icon to disable. The icon will change from white to gray.

      Wi-Fi icon disabled
    3. Return to the home screen.
  2. From the terminal home screen, tap Settings.  Enter the password and tap OK, if prompted to do so.
  3. Tap Data Usage.


  4. Tap the toggle switch to enable Cellular data.

  5. Return to the Settings menu and tap More.

  6. Select Cellular networks.

  7. Select Access Point Names.

  8. Select the apriva option. If the apriva option isn't available, add an APN.

    To add Apriva APN
    1. Tap + to add an APN.

      add button highlighted in top right corner
    2. In the Name field, enter: apriva 

    3. In the APN field, enter: apriva01.com.attz 
    4. Tap ⋮ and select Save.

      NOTE: To remove an APN that you have added, tap the name of the APN, tap ⋮ and select Delete.

Activate Cellular Service

The A920 terminal is shipped installed with the appropriate SIM card for Cellular Service. The SIM card will activate within 24 hours; although frequently activation occurs within 15 minutes. Disable the Wi-Fi communication before switching to Cellular Service. If the cellular does not activate, follow the steps below to manually activate the Cellular Service.

IMPORTANT!
DO NOT remove the back of the terminal to alter the SIM card. 

 To manually activate Cellular Service on a new A920
  1. When the A920 is first activated, a SIM card information notification displays on the Home screen. Tap Set.

    NOTE: If the notification does not appear, follow the instructions above to switch the A920 from Wi-Fi communication to Cellular Service.

  2. Tap the toggle switch to enable the SIM card.

To remove Cellular Service

Contact us to remove the Cellular Service from your account. 

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