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Cash Drawer Configuration

May 20, 2024

Description

How to configure a cash drawer, open or lock a cash drawer, and remove the inner drawer

What's in this article?

cash drawer 2186 compact

Operating requirements

  • A solid, flat surface no less than the size of the cash drawer
  • Operating temperatures: 32 degrees F – 113 degrees F / Operating humidity: 10% - 90%

IMPORTANT!
Bank of America supports the Cash Drawer 2186 Compact. We do not recommend using other cash drawer models. Bank of America has tested and can support integration to this recommended model.

Configure the cash drawer

Define user roles for cash drawer. Shift/Cash Management - link to other article. Use cash drawer settings to configure drawer opening and closing behavior, configure multiple drawers, and test the drawer to make sure it will open after you have finished configuration. 

To connect and configure the cash drawer on the POS
  1. Locate the cable included with the cash drawer and connect the end of the cable labeled "To Printer" to the port labeled "DK Port" on the printer.
  2. Connect the other end of the cable labeled "To Cash Drawer" to the port on the bottom of the cash drawer.
  3. Insert the cash drawer key in the vertical position to ensure it is unlocked.
  4. Configure the cash drawer settings in the Point of Sale app:
    To configure the cash drawer in the Point of Sale app
    1. From the Point of Sale app slide-out menu ☰,  select Settings. 
    2. Tap Configure Cash Drawers.
    3. Tap the name of the configured printer that the cash drawer is connected to.
    4. Tap to select Cash drawer attached.
    5. (Optional) Enable the following settings for the drawer, as needed:
      • Tap Use two cash drawers with splitter if you have two cash drawers attached to one receipt printer.
      • Tap Disable POS when either cash drawer is open to disable the cashier from ringing a new transaction until the cash drawers are closed.
      • Tap Ask before opening cash drawer and the system will ask you if you want to open the cash drawer after every transaction.
  5. Once configured, tap Test cash drawer to test if the drawer is connected properly and will open.
  6. If the cash drawer opened, tap Yes to confirm.
    Troubleshoot cash drawer not opening

    If it did not open, tap No and then check your DK cable that connects the terminal to the cash drawer. Switch the direction of the cable and retry the test. 

    cables with "To Cash Drawer" and "To Terminal Printer" labels

  7. Tap Done (green check mark) and return to the home screen.

Dual cash drawers

You have the option to attach more than one cash drawer to the POS device. This allows each employee to have their own drawer and be responsible for their own cash reconciliations.

To connect dual cash drawers
  1. Plug one cash drawer into the cash drawer port on the POS device.
  2. Plug the other cash drawer into the back of the receipt printer. The Cash Drawer option should be On for the receipt printer.
  3. From the Point of Sale app slide-out menu ☰,  tap Settings.
  4. Enable Multiple Cash Drawers. This is set to Off by default.
  5. Configure the cash drawers.
    • When multiple cash drawers are enabled, the Prompt for PIN setting is also enabled.
    • Create unique names for each cash drawer. Each drawer must have a unique name and cannot be identical. 
  6. Configure Checkout Options. 

    NOTE:  A shift cannot be open when enabling or configuring this feature.

Removing the inner drawer

You can remove the inner drawer as needed.

To remove the inner drawer
  1. Open the cash drawer and remove the plastic coin and bill tray. Grasp the drawer by the sides of the front of the drawer.
  2. Lift the drawer up until it stops.
  3. Tip the front of the drawer down and pull the drawer out at an angle.

WARNING!  Be careful not to damage the lock bar mounted on the bottom of the drawer.

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