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Cash Drawer Configuration

April 9, 2025

Description

How to configure a cash drawer, open or lock a cash drawer, and remove the inner drawer

What's in this article?

cash drawer 2186 compact

Operating requirements

  • A solid, flat surface no less than the size of the cash drawer
  • Operating temperatures: 32 degrees F – 113 degrees F / Operating humidity: 10% - 90%

IMPORTANT!
Bank of America supports the Cash Drawer 2186 Compact. We do not recommend using other cash drawer models. Bank of America has tested and can support integration to this recommended model.

Configure the cash drawer

After initial connection and configuration of the cash drawer, you can also configure drawer opening and closing behavior, configure multiple drawers, and test the drawer to make sure it will open after you have finished configuration. If you do not have access to these options on the Point of Sale app, confirm that your user role is assigned the ability to manage the cash drawer.

To connect and configure the cash drawer
  1. Turn over the cash drawer and plug the DK cable included with the cash drawer into the port. 
  2. Turn the cash drawer back over and ensure that the cable does not obstruct the cash drawer from opening. 
  3. Connect the other end of the cable labeled "To Terminal" to the DK port on the terminal.
  4. Insert the cash drawer key in the vertical position to ensure it is unlocked.
  5. From the slide-out menu ☰,  select Settings. 
  6. Tap Checkout Options.

  7. Tap Configure Behavior.

  8. Tap the name of the configured printer that the cash drawer is connected to.
  9. Choose whether the cash drawer will never open, will always open, or whether it will open for each payment type selected.

  10. Once configured,  return to the Settings menu and select My Hardware.

  11. In the Cash Drawer section, tap Test.
  12. If the cash drawer opened, tap OK  to confirm. If it didn't open, troubleshoot using steps below.
    Troubleshoot cash drawer not opening

    If it did not open, tap No and then check your DK cable that connects the terminal to the cash drawer. Switch the direction of the cable and retry the test. 

    cables with "To Cash Drawer" and "To Terminal Printer" labels

  13. Tap Done (green check mark) and return to the home screen.

Dual cash drawers

You have the option to attach more than one cash drawer to the POS device. This allows each employee to have their own drawer and be responsible for their own cash reconciliations.

To connect dual cash drawers
  1. Plug one cash drawer into the cash drawer port on the terminal.
  2. Plug the other cash drawer into the back of the receipt printer. The Cash Drawer option should be On for the receipt printer.
  3. From the slide-out menu ☰,  tap Settings.
  4. Enable Multiple Cash Drawers. This is set to Off by default.
  5. Configure the cash drawers.
    • When multiple cash drawers are enabled, the Prompt for PIN setting is also enabled.
    • Create unique names for each cash drawer. Each drawer must have a unique name and cannot be identical. 
  6. Configure Checkout Options. 

    NOTE:  A shift cannot be open when enabling or configuring this feature.

Removing the inner drawer

You can remove the inner drawer as needed.

To remove the inner drawer
  1. Open the cash drawer and remove the plastic coin and bill tray. Grasp the drawer by the sides of the front of the drawer.
  2. Lift the drawer up until it stops.
  3. Tip the front of the drawer down and pull the drawer out at an angle.

WARNING!  Be careful not to damage the lock bar mounted on the bottom of the drawer.

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