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Restaurant App Closed Check Adjustments

March 10, 2025

Description

How to reopen a closed check to add items and change the payment in the Restaurant app

What's in this article?

Solution: Restaurant

 

You can reopen a closed guest check when an employee closes it prematurely. After opening a check, you can add items to the order. You can only open a closed guest check during the day for which it occurred and while the shift of the employee financially responsible for the guest check is still active.

To add items to a closed check
  1. At the order entry screen in the Restaurant app, tap ☰ to slide out the menu.
    Slide out menu with recall option selected

    NOTE:  You can also access this slide-out menu at the Floor Plan screen.

  1. Tap Recall/Reprint to display the tickets created, open, and completed on the device you are using. 
    • To access completed tickets created on another device, tap All Stations.
      list of completed tickets with a completed ticket highlighted
  2. Tap the completed ticket you want to reopen. The order details appear with the option to reopen the guest check.
    recall and reopen a completed ticket options highlighted
  3. Tap Reopen. The system opens the guest check and the Pay button replaces the Close button.
  4. Tap the items you want to add to the guest check and finalize the order as normal. The system updates the amount due with the total of the items added to the guest check.
To change the payment on a closed check

You can open a closed guest check to change the payment.

  1. At the order entry screen, tap ☰ to slide out the menu. 
    recall option highlighted on the slide out menu
  2. Tap Recall/Reprint to display the tickets created, open, and completed on the device you are using. 
    • To access completed tickets created on another device, tap All Stations.
      completed ticket highlighted
  3. Tap the completed ticket you want to reopen. The order details appear with the option to reopen the guest check.
  4. Tap Reopen. The system opens the guest check and the Pay button replaces the Close button.
  5. Swipe the tendered amount from right to left and then tap Remove. The system removes the tender from the guest check.
    Remove button to remove a tendered amount
  6. Tap Pay and finalize the order. 
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