Kitchen Display Solution (KDS) FAQ
Description
What's in this article?
Solution: Restaurant
KDS options
How many terminals does the KDS support?
The Restaurant Solution can support up to 15 total screens per location, which includes terminal screens. For example, a restaurant that uses three terminal screens (Smart Terminal E700, Smart Register E800, or Portable A920) can have up to 12 KDS for a total of 15 screens. A restaurant that has 7 terminals could support 8 KDS for a total of 15 screens.
How much is the monthly KDS software fee?
The KDS monthly software fee is $15 per month per location regardless of the number of KDS at the location.
What is required when installing the table stand or wall mount for the KDS?
Both the table stand and wall mount require self-installation by the merchant. Tools are not included. Learn how to install the KDS.
Can I purchase my own mounts for the Kitchen Display Screen?
Yes, but Bank of America will not replace or support any externally purchased mounts.
How long does the arm extend on the wall mount?
Arm length is 400 mm (15.75 inches).
What reporting is available on the Kitchen Display Solution?
All reporting is available in the Restaurant Solution Back Office.
Configuration options
Does KDS support color blind employees?
Yes, to support color blind users place the KDS in black and white mode within the Android settings. The clock and other features are still visible. Learn more about how to setup the KDS.
Can the font size be changes on the Kitchen Display Screen?
Yes, font size can be changed in the Android setting from small to large font as needed. Changes will be automatically saved. Learn more about how to change the font size.
Can the ticket formatting be changed from the standard 8 tickets per screen format?
No, this is not a current option.
What steps should be executed if the KDS is creating duplicate orders?
Call us for assistance to clear the cache and resync the device.
Features
What is the benefit of the voided items notification feature?
The voided items feature saves paper by not allowing a double print when a new ticket is entered, saves time by adjusting ticket on Point of Sale terminal rather than verbally informing the kitchen, and limits food waste by avoiding double meal prep.
What are the benefits of the kitchen timer on the KDS?
The kitchen timer ensures food gets out on time by changing the color of the ticket from blue to yellow for the first warning to red for the second warning. Set the timing in the Restaurant Solution Back Office. For example, you might set the first warning to two minutes, then a second warning to alert at 5 minutes. Color coding is by level of urgency. Learn more about setting the threshold times for the KDS.
How can I “best” leverage the kitchen timer?
Default kitchen timer (threshold) settings are set at 3 and 5 minutes (180 seconds and 300 seconds). You can adjust the timer to meet your unique business needs at any time by changing the Kitchen Routing configuration thresholds in Restaurant Solution Back Office.
Will the KDS notify servers when their order is ready?
No. The purpose of KDS is to communicate orders from the front of house (servers/POS terminal) to back of house (chefs/KDS) so that the back of house can prepare the orders. Once the back of house staff completes their order, they then bump the order/item/ticket off the screen and concentrate on the next order ticket (or task) in queue. The system does not have a notification board extension that informs front of house (servers/POS terminals) that an order is ready after the bump step.
How do I change kitchen ticket items to a different language?
The kitchen ticket can show an alternative kitchen name to help your staff. Enter an alternative name in the Kitchen Item field when setting up the item. Learn more about how to set up an item.