Back Office Kitchen Printer and Kitchen Routing Group Configuration in Restaurant Solution
Description
What's in this article?
Kitchen Routing controls how menu items are routed to kitchen devices. Menu items are associated with a kitchen routing group and a routing group can include more than one kitchen device. For example, you may have a grilled chicken salad entrée that needs to be routed to your salad station to assemble the salad and to your grill to cook the chicken. Once you have created kitchen routing groups, you can associate your menu item with a routing group. See Back Office Menu Item Setup in Restaurant Solution for more information. When you install and configure your hardware, you will indicate which hardware is associated with a kitchen device.
- 1. Set up a kitchen printer group
- In Back Office, select Settings > Kitchen Routing.
- Click Add Routing Group.
- Type a name for the printer group. For example, you could have a group for grill items or a group for drinks.
- Click Save Changes. Continue to create groups a needed. When your groups are created, continue to the next step to a kitchen printer.
- In Back Office, select Settings > Kitchen Routing.
- 2. Set up a kitchen device
Name the kitchen device and indicate whether the device will print items as a single item to a chit or consolidate same items on the chit. For example, you may want to consolidate grill items (3 hamburgers, 4 fries) rather than list the items in the order that they were entered on the ticket. Additionally, you can indicate whether an associated label should be printed for the chit. For example, a coffee shop might print a label for each drink in an order.
- Set up a kitchen group, as described above.
- From the Kitchen Routing Setup screen, click Add Kitchen Device.
- Type a name for the kitchen device.
- Choose option settings for the device and then click Save Changes.
table listing Options and their descriptions Option Description Label Printer Print the chit as a label. May be selected with either consolidated or one item per chit options or by itself Consolidate Items on Chit Combine like items together on the chit. For example: Show 4 hamburgers instead of listing each item One Item Per Chit Print a chit for each item
- 3. Associate a kitchen printer with a kitchen printer group
Once you have created both kitchen routing groups and kitchen routing devices, you can associate the kitchen devices that the group will route to and the order modes. For example, you may have a routing group to send menu items to the grill, to the salad bar, and to both the grill and the salad bar.
- Select a kitchen printer group from the group list on the left side of the screen.
- For each kitchen device that should be associated with that group, select the order mode(s) to associate with the printer group.
- Click Save Changes.
- 4. Assign menu items and modifiers to a kitchen routing group
Associate the item or modifier with a kitchen routing group. To create new items or modifiers, refer to Back Office Menu Item Setup in Restaurant Solution for more information.
- In Menu > Categories & Items, click Edit Multiple Items button to work with many items at one time.
- Click Search Category and select a specific category from the dropdown list, or type a text string in Search Name/Description and click the search icon to the right to locate the items to update.
- Select the checkbox next to each item to change or click Select/Unselect All to easily select or clear every item appearing in the list.
- Select the kitchen routing group to assign the items to.
- Click Save Changes. Then click OK to confirm the update to multiple items.
- In Menu > Categories & Items, click Edit Multiple Items button to work with many items at one time.
- 5. Add the network printer to the Point of Sale app
On the POS, configure a networked printer to print the kitchen chits.
- From the Point of Sale app slide-out menu ☰, tap Settings.
- Tap Kitchen Printers.
- Tap Add Shared Printer.
- Tap the Bixolon printer, if it is listed, to add the printer. If the printer does not appear in the list, you may tap refresh to reload the list. If your printer still does not appear, you can add the printer manually,
NOTE: To use the integrated printer in your terminal as a kitchen printer, select the PAX/bus/usb/ option listed.
- To manually add a network printer
- Tap Specify Printing Manually.
- Tap Using wireless adapter.
- Obtain the IP address for the printer you are adding:
- Turn the printer off.
- Use a paper clip or similar device to press the Function button, located on the printer above the USB connection port. A report will print.
- Under the Ethernet Setting section of the printed report, look for the IP address.
- In the Add Printer dialog box on the POS, enter the IP address of the printer, then tap the checkmark at the top of the dialog to add the printer and return to the Receipt Printer screen.
- Tap Specify Printing Manually.
- To manually add a network printer
- Tap Set as default to set this printer as your default receipt printer.
- Tap Print test receipt. The test receipt will print, showing the printer configuration.
- Tap the green checkmark in the top corner of the dialog to exit and return to Settings.
- From the Point of Sale app slide-out menu ☰, tap Settings.
IMPORTANT!
At least one device must be associated with a printer group or the chit will not be sent to the printer group and printed.