Kitchen Display Solution (KDS) Setup (Beta)

To configure kitchen devices in Back Office

Complete Kitchen Routing configuration in Back Office to add the KDS Display prior to installing the KDS Display and registering the application. 

1.  Set up the kitchen routing group and kitchen device in Back Office, and indicate which order modes will send orders to the KDS:
   Back Office Kitchen Printer and Kitchen Routing Group Configuration in Restaurant Solution      

    Public | Sep 23, 2024 

   Kitchen Routing controls how menu items are routed to kitchen devices. Menu items are associated with a kitchen routing group and a routing group can include more than one kitchen device. For example, you may have a grilled chicken salad entrée that needs to be routed to your salad station to assemble the salad and to your grill to cook the chicken. Once you have created kitchen routing groups, you can associate your menu item with a routing group. See Back Office Menu Item Setup in Restaurant Solution for more information. When you install and configure your hardware, you will indicate which hardware is associated with a kitchen device. 

   1. Set up a kitchen printer group

   1. In , select Settings > Kitchen Routing. 
      
      
   2. Click Add Routing Group. 
   3. Type a name for the printer group. For example, you could have a group for grill items or a group for drinks.
      
      
   4. Click Save Changes. Continue to create groups a needed. When your groups are created, continue to the next step to a kitchen printer.

   2. Set up a kitchen device

   Name the kitchen device and indicate whether the device will print items as a single item to a chit or consolidate same items on the chit. For example, you may want to consolidate grill items (3 hamburgers, 4 fries) rather than list the items in the order that they were entered on the ticket. Additionally, you can indicate whether an associated label should be printed for the chit. For example, a coffee shop might print a label for each drink in an order. 

   1. Set up a kitchen group, as described above.
   2. From the Kitchen Routing Setup screen, click Add Kitchen Device.
      
      
   3. Type a name for the kitchen device.
      
      
   4. Choose option settings for the device and then click Save Changes.

      table listing Options and their descriptions

      Option	Description
      Label Printer	Print the chit as a label. May be selected with either consolidated or one item per chit options or by itself
      Consolidate Items on Chit	Combine like items together on the chit. For example: Show 4 hamburgers instead of listing each item
      One Item Per Chit	Print a chit for each item

   3. Associate a kitchen printer with a kitchen printer group

   Once you have created both kitchen routing groups and kitchen routing devices, you can associate the kitchen devices that the group will route to and the order modes. For example, you may have a routing group to send menu items to the grill, to the salad bar, and to both the grill and the salad bar. 

   1. Select a kitchen printer group from the group list on the left side of the screen. 
   2. For each kitchen device that should be associated with that group, select the order mode(s) to associate with the printer group.
      
   3. Click Save Changes.

   4. Assign menu items and modifiers to a kitchen routing group

   Associate the item or modifier with a kitchen routing group. To create new items or modifiers, refer to Back Office Menu Item Setup in Restaurant Solution for more information.

   1. In Menu > Categories & Items, click Edit Multiple Items button to work with many items at one time.
      
      
   2. Click Search Category and select a specific category from the dropdown list, or type a text string in Search Name/Description and click the search icon to the right to locate the items to update.
      
      
   3. Select the checkbox next to each item to change or click Select/Unselect All to easily select or clear every item appearing in the list.
   4. Select the kitchen routing group to assign the items to.
      
      
   5. Click Save Changes. Then click OK to confirm the update to multiple items. 

   5. Add the network printer to the Point of Sale app

   On the POS, configure a networked printer to print the kitchen chits. 

   1. tap Settings.
      
      
   2. Tap Kitchen Printers.
       
   3. Tap Add Shared Printer.
   4. Tap the Bixolon printer, if it is listed, to add the printer. If the printer does not appear in the list, you may tap refresh to reload the list. If your printer still does not appear, you can add the printer manually,

      NOTE: To use the integrated printer in your terminal as a kitchen printer, select the PAX/bus/usb/ option listed.

      To manually add a network printer

      1. Tap Specify Printing Manually.
         
         
      2. Tap Using wireless adapter.
      3. Obtain the IP address for the printer you are adding:
         1. Turn the printer off.
         2. Use a paper clip or similar device to press the Function button, located on the printer above the USB connection port. A report will print.
            
            
         3. Under the Ethernet Setting section of the printed report, look for the IP address.
            
         4. In the Add Printer dialog box on the POS, enter the IP address of the printer, then tap the checkmark at the top of the dialog to add the printer and return to the Receipt Printer screen.
            
            

      
      
   5. Tap Set as default to set this printer as your default receipt printer.
   6. Tap Print test receipt. The test receipt will print, showing the printer configuration.
      
      
      
      
      
      
   7. Tap the green checkmark in the top corner of the dialog to exit and return to Settings.

   
   

   IMPORTANT!
   At least one device must be associated with a printer group or the chit will not be sent to the printer group and printed.

2. (Optional) Set up a test item that is assigned to your KDS kitchen group. 
3. (Optional) If you will use an expeditor (expo) station to manage KDS orders, configure the expo station.
4. You are ready to install the KDS Display and register the KDS application.

To set up your Kitchen Display

After completing the Back Office configuration for the KDS, you will be ready to install the KDS Display Screen. You can choose to connect the KDS to your network via either wireless or Ethernet connection. An antenna to improve wireless signal is provided with the display.

1. Remove the display from the box and place it face down on a level, protected surface. The foam padding that covers the KDS in its box can be used to protect the screen.
2. On the back of the display, plug the AC power cable into the display power port on the bottom right side.
   
   
3. Remove the hand screw at the corner of the interface baffle to swing out the baffle.  
   
   
4. (Optional) If connecting the display screen to your network using Ethernet cable, insert the Ethernet cable into the RJ45 Ethernet port until the retaining clip clicks into place.
   
   
5. (Optional) If using wireless connection, attach the antenna, then bend the antenna slightly to route it through the hole in the baffle. Your antenna is packaged separately in the KDS shipping box.  
   
   
   

   NOTE: If you will use the desk mount for your Kitchen Display, the antenna is flexible and may be bent to fit inside the baffle.

6. Close the interface baffle, routing the cables out of the openings at the side of the baffle if needed, then screw the cover on with the hand screw.
7. Press the power button for three seconds until the main screen displays. 
8. (Optional) If connecting the Display Screen to your network using wireless connection, connect the device to your network:

   To connect Wi-Fi

   1.  On the KDS screen, pull down from the top to open the Control Center. 
      
      
   2. Tap Wi-Fi.
      
      
   3. Tap Wi-Fi to toggle on the Wi-Fi. 
      
      
   4. Select your Wi-Fi network from the available list.
      
      
   5. Enter your Wi-Fi password and tap Connect.
      
      
   6. When connected, tap the circle icon at the bottom of the screen to return to the main screen.

9. Install the table stand or wall mount:

   Wall mount

   1. Install the wall mount bracket on your wall in the desired location using the provided hardware or hardware appropriate for your wall type. Ensure your wall is able to support the weight of the wall mount and KDS, approximately 22 lbs.
      
      

      WARNING!
      Failure to provide adequate structural strength for this component can result in physical injury and/or damage to equipment. It is the installer's responsibility to make sure that the structure to which this component is attached can support the combined weight of all equipment. Reinforce the structure as required before installing the component. It is the installer's responsibility to mount the hardware with anchors and screws that are appropriate for the wall type. Improper installation can result in serious physical injury. Observe safety measures at all times when installing this product and ensure that proper safety gear and tools are used to prevent physical injury.  

   2. Remove the four screws on the back of the KDS display and set them aside.
      
      
   3. Install the wall mount display bracket on the KDS display using the screws removed from the KDS.
      
      

   Table stand

   1. Place the KDS screen face down on a level, padded surface. You can use the flat foam packing material in the KDS box as a pad.
   2. Remove the four screws from the back of the KDS display.
      
   3. Remove the table stand from the box. 
   4. Using the small silver screws provided in with the stand, screw  the table stand bracket to the back of the KDS.  Do not fully tighten the screws until all of them are inserted into the KDS. You can move the arm of the stand as needed to access each corner of the bracket.
      
      
   5. Pull firmly to unfold the table stand arm away from the base. The table arm will be tight and may require some force to unfold. 
   6. Screw  two flat head screws provided with the stand into the bottom of the base to secure it in position.
      
      
   7. Rotate the arm of the stand over the KDS and then set the KDS and stand upright on your table, tilting the KDS display into the desired position.
   8. Remove the lid from the table base arm.
      
      
   9. Install three flat head screws to secure.
      
      
   10. Replace the lid on the arm of the stand, turn the KDS and stand upright on your countertop. 
       
       

10. You are ready to register the device with Back Office.  

To register the KDS with your Back Office

Before installing the KDS hardware, complete the Back Office setup steps above. You will be linking the KDS to an existing Kitchen Station.

1. Set up the KDS Display. 
2. Power on the Display. The application should be pre-installed on the Display and will launch automatically. If the app doesn't open automatically, tap the KDS icon on the Kitchen Display to launch it.
3. Tap Next to begin registering the device.
4. Select North America from the Region dropdown. 
   
   
5. Confirm that the time zone is correct. If needed, you can edit the time zone. Click Next.
   
   
6. Sign in with your Back Office username and password. 
   
   
7. If you have multiple stores, choose the Store when prompted.
   
   
8.  Tap Allow Permissions to enable all user permissions, then tap Allow to allow access.
   
   
   
9. Click Continue to complete the registration.
   
   
10. Choose which kitchen station where you wish to register the device. Once complete, the KDS will show order information based on the routing configuration for the registered station. 
    
    
11. You are ready to route orders to the KDS. Learn about how to manage orders on the KDS.

4. Manage orders on your KDS

Once registered, your KDS is ready to use. Learn about managing ordering on your Kitchen Display Screen.