Kitchen Display Solution (KDS) Order Management (Beta)

When an order is saved, sent to kitchen, paid for, or the cashier moves away from the order entry screen, orders that have kitchen routed items will move to the Kitchen Display System (KDS). As kitchen staff prepare items, they bump individual items or entire orders from the Active screen to the Bumped screen. Kitchen staff can interact with the KDS by touching the screen directly or by using the Bump Bar.

Orders on the KDS

When a new ticket is sent, it enters as blue. As the order ages, when it passes the first threshold time the order will turn yellow and then when it passes the second threshold it will turn red. As items are prepared on the ticket, each item can be tapped to checkmark it complete. When all the items are checked, the KDS will bump the ticket.

• Timer threshold (Color Coding)
  When an order passes the timer thresholds set in Back Office, the color of the order will change. Blue indicates that the order is within the timer threshold. Yellow indicates it has passed the first threshold and red that it passed the second threshold. The threshold times are set when configuring the kitchen device in Back Office.
• Item Color Coding
  Allows you to differentiate between menu items, such as the item size, by assigning a different color to each item. This helps in assigning and identifying the items and modifiers that are sent to multiple prep stations.
• Ticket number
  Used for tracking/identifying orders in the kitchen and at the front counter for calling out/displaying check numbers to guests.
• Item kitchen name
  Allows you to define a kitchen name to appear on a KDS (Kitchen Display System), providing the ability to abbreviate menu item names and support language translations. The kitchen name also replaces the item name that prints on the kitchen printers. The POS system and online ordering site show the kitchen name assigned to an item.
  
  
  
• Large order view
  Large orders might span across two spaces. If they do, the ticket image on the display shows a perforated edge indicating the order continues across two cells.
  
  
  
  
• Added items
  If more items are sent to the kitchen after the first batch of items was already sent to the kitchen, the additional items are shown inside the same "routed order" but each additional batch of items is separated from the previous items by small separator saying "ADD-ON".
  
  
  
  
• Voided orders
  When an item is voided from a ticket and the ticket is saved at the Point of Sale, a void is sent to the KDS.
  
  

Switching between Active and Bump view

Tap the Active or Bumped tab to switch between views of active or completed (bumped) orders. When an active order is bumped, or complete, it moves to the next station. Total number of active orders appears at the top of the Active screen.

Orders can be "un-bumped" from the Bumped screen back to the Active screen if they are bumped by mistake, by tapping the top of the ticket.

Expeditor  View

The Expeditor (Expo) Station view combines multiple KDS routing groups into a single view. For example, you might have a KDS for your grill station and one for salad prep and the Expo view will show tickets from both. 

The name of this tab depends on what you named your Expeditor station in Back Office. From the Expo Order display, once you bump all items on a ticket, the ticket flashes a Ready sign letting know an order is ready to be served. After a server takes the order to the table, the Expeditor bumps or closes the whole ticket. The ticket then disappears from the Expo display view, leaving room for a new ticket.

If the Expeditor view is not configured for your kitchen, tapping the middle tab will give the Station view

Switching between Summary and Order view

The summary screen view combines all items that are active and is a good way to check the kitchen isn’t over or short on preparing the items.

Tap the Summary tab to view a summary of all active items. This can be helpful to determine whether the kitchen is keeping up with orders. Tap the same button, now labeled Order View, to switch back.