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MobilePOS Dashboard Transactions Payments and Returns

October 23, 2024

Description

How to view transaction payments or returns (refunds) in the MobilePOS Dashboard

What's in this article?

The Transactions view offers a way to search for transactions or returns and the option of generating reports that reflect payments and returns for transactions performed through the Mobile POS Solution. A Transaction Report is also available in the Dashboard that provides a chart of the search results and you can view reporting directly in the MobilePOS app.

To view payments or returns

  1. In the MobilePOS Dashboard, select Transactions in the left navigation.
  2. Select either Payments or Returns.

    mpos transactions paymentsmpos transactions returns
  3. Filter the view as needed. You can filter the results by the transaction trace number, the user, the tender type, transaction type and card type. You can also filter by online status of the transaction and by date within the last  90 days.
    FieldDescription
    Trace NumTrace number. This is found on the transaction receipt. 
    UserWhich employee made the transaction or return.
    TenderWhether the transaction was paid for in cash or by card, or both.
    Transaction TypeOptions include all transaction types or by specific type:
    Sale, Return, Auth, Post auth, or Tip Adjust
    Card TypeThe card network/brand. You can filter by all card brands or by Visa, Mastercard, Amex, or Discover.
    ResultWhether the transaction succeeded or failed.
    Online StatusWhether the transaction was online or offline mode.
    Start/End Filter for a specific time period by entering a start and end date.
    Today/Yesterday/Last 7 Days/ Last 30 daysAn easy way to search for transactions within a common time period.
  4. (Optional) Select Download Transaction Report to generate a downloadable MS Excel report.
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