MobilePOS App Refund

You can refund any amount up to the total amount of the sale but cannot exceed the sale amount. You will not need to have the card present to do a refund, but the refunded amount will be issued to the card used for the sale.

IMPORTANT! 
MobilePOS app transactions do not have an option to void a sale. A refund (credit) must be done. 

To refund a sale

1. From the MobilePOS app menu ☰, select Transactions & Orders.
2. Tap the transaction to refund.
3. Tap Refund.
4. To refund the entire amount, tap Confirm. To refund a partial amount, tap Total Return and enter the amount to be refunded.
   

   NOTE: The amount refunded cannot exceed the total amount of the sale.

5. Tap OK to confirm the refund. The transaction approval message displays. 
6. Choose a receipt option:

   table listing receipt options and their actions

   Receipt option	Action
   Email Receipt	Enter the email address of the customer. Tap the Send button.
   Text Receipt	Enter the cell phone number of the customer. Tap the Send button.
   Print Receipt	Select a connected Wi-Fi printer on your network and then tap Print. No receipt will generate.
   No Receipt	Tap the No Receipt button.
   View Receipt	Tap the View Receipt Details link to see the receipt.

7. Tap Back To Sale to return to the home screen.