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POS Bridge Solution for Oracle Simphony Pay at Table Transactions (Beta)

October 16, 2025

Description

How to manage Pay at Table transactions using POS Bridge for Oracle Simphony

What's in this article?

Bank of America's POS Bridge is middleware that can reside on the Portable A920 payment terminal to connect an Oracle Simphony POS workstation to the A920 so payments can be processed on the Bank of America platform.

Payment terminals using POS Bridge are shipped preloaded and ready to use for Pay at Counter transactions. To enable Pay at Table transactions, additional configurations and credentials must be set for the terminal. Contact us for assistance.

Set up Pay at Table

Initial sign-in to POS Bridge must be completed before being able to take payments using Pay at Table. After configurations have been set and credentials have been pushed to your terminal, tap Sign In. 

NOTE: 
Sign-in for Pay at Table expires upon 28 days of inactivity. If your sign-in expires, contact us for assistance.


Pay at Table initial sign in

Launch Pay at Table 

To launch Pay at Table


  1. Tap the POS Bridge app. 

    POS Bridge app icon
  2. On the Home screen, tap the Settings icon in the upper right corner.

    POS Bridge Home screen gear setting
  3. Select Launch Pay at Table. POS Bridge displays the Retrieve Checks screen where you can search for a list of open checks by entering an employee number, or you can search for a specific check by entering the check number. 

    Launch Pay at Table option in gear setting menu

    Retrieve Checks screen - Employee Number or Check Number

    NOTE: After sixty seconds of inactivity, POS Bridge returns to the Home screen where you will have to re-launch Pay at Table from the Settings menu. 

Retrieve a check

You can retrieve a list of open checks under an employee number or search for a specific check using the check number.

To retrieve a list of open checks


  1. Launch Pay at Table.
  2. On the Retrieve Checks screen, enter an Employee Number and tap Continue. 

    Retrieve Checks - Employee Number option

    NOTE: If you know the specific check number you wish to retrieve, enter the check number. If either the employee number or check number is entered incorrectly, an error message displays. The below error message is specific to entering an incorrect employee number.


    Incorrect employee number error message
  3. The Pick a Check screen displays a list of open checks under an employee number. 

    Pick a Check - list of open checks example
To retrieve a specific open check


  1. Launch Pay at Table.
  2. On the Retrieve Checks screen, enter the check number in the Check No. field, then tap Continue.

    Retrieve Checks - Check Number option
    The check information displays.

    Example of Check Info displayed

    NOTE: If the check number is entered incorrectly, an error message displays.


    incorrect/no check number error message

Complete a sale

Magnetic stripe, chip and contactless (tap) transactions are supported.

To complete a sale



  1. Retrieve a check.
  2. Tap Pay Full Amount.

    Check info - Pay full amount option

    NOTE: If requested, tap Split Payment and follow the prompts. 

  3. Select the desired tip option (preset, custom, or no gratuity), then tap Confirm.

    NOTE: By default, a preset tip option is selected.


    Add Gratuity screen
  4. Tap the card type, then tap Continue.

    Card Type Selection screen

    NOTE: If a tip was not already added, a tip prompt will appear again.
    - To add a tip, enter the tip amount and tap Confirm.
    - To skip tipping, tap Confirm to progress to the next screen.

  5. Swipe, insert or tap the card. The terminal displays a message stating that the transaction is processing:

    Processing message

    NOTE: If debit was selected as the card option, the terminal will prompt for a PIN. Instruct the cardholder to enter the PIN and tap Confirm. 

  6. Your payment terminal will first print a merchant copy. Tear off the merchant receipt and tap Confirm to print the customer copy; otherwise, if the customer does not want a copy, tap Cancel.

    processing and printing message
    Tear Slip confirmation option
  7. If a chip card was inserted, a "Please Remove Card" prompt displays.

    Please Remove Card message

    The transaction result displays: "Transaction Success" or "Payment Declined".

    Transaction Success status message
    The Payment Status screen displays the message: "Payment posted successfully".

    Payment Posted Successfully message
    The Payment Summary screen displays a payment approval message and instructs the customer to return the device to the staff.

    Payment approved message
    The transaction will complete by returning to the Retrieve Checks screen.
  8. (Optional) Tap Info to view additional transaction information before the terminal returns to the Retrieve Checks Screen.

    Check info
  9. (Optional) Tap Back to return to the Payment Summary screen.

Split payment

Pay at Table allows for splitting payments equally among guests, or by individual guest amount.

To split payment


  1. Retrieve a check.
  2. Tap Split Payment.

    Split payment option
  3. Choose to split the payment equally among guests or by individual guest amount.

    To split payment equally among guests  

    Tap the Seats tab and enter the number of seats in the Enter Seats to split field, then tap Confirm Seats.

    Split payment enter number of seats to split

    NOTE: The maximum number of seats allowed to split the payment is configurable. If you would like to configure a specific number of seats, contact us. The default number of seats is set to 10. If the number of seats entered to split the payment is higher than the maximum configured, an error message displays. A minimum split amount error may be triggered depending upon the minimum dollar amount you have configured for splitting and how many guests the check is split among. The minimum dollar amount to split is set at $10.00. If you would like to configure a specific minimum dollar amount, contact us.


    Error Seats - number of seats exceeds configured limit


    To split payment by individual guest amount

    Tap the Amount tab and enter the amount in the Enter amount to split field, then tap Confirm Amount.

    split payment by guest amount tab

    NOTE: The minimum dollar amount to split is set at a default of $10.00. The minimum dollar amount to split the payment is configurable. If you would like to configure a specific minimum dollar amount, contact us. If the amount after splitting is under the minimum value configured, an error message displays.


    error message received when split is under the preconfigured split parameter


    The Add Gratuity screen appears for the first time.

    NOTE: By default, a preset tip option is selected.

  4. Select the desired tipping option (pre-set, custom amount or no gratuity), then tap Confirm.
  5. Tap the card type, then tap Continue.

    Card Type Selection screen

    NOTE: If no gratuity was selected, a tip prompt will appear again.
    - To add a tip, enter the tip amount and tap Confirm.
    - To skip tipping, tap Confirm to progress to the next screen.

  6. Swipe, insert or tap the first guest's payment card.

    NOTE: If debit was selected as the card option, the terminal will prompt for a PIN. Instruct the cardholder to enter the PIN and tap Confirm.

    The terminal displays a message stating that the transaction is processing.

  7. Your payment terminal will first print a merchant copy. Tear off the merchant receipt and tap Confirm to print the customer copy; otherwise, if the customer does not want a copy, tap Cancel.

    Tear Slip confirmation
  8. If a chip card was inserted, the "Please Remove Card" prompt displays.

    Please remove card prompt

    The transaction result displays: "Transaction Success" or "Payment Declined".

    Transaction Success message

    The Payment Status screen displays the message: "Payment posted successfully".

    Payment Posted Successfully message
    The Payment Summary screen displays a payment approval message and instructs for the device to be handed to the next guest with the remaining balance.

    Payment approved status with message to hand device to next guest
  9. Tap Proceed to start the process for the next, and any remaining, guests. The Payment Summary screen will show a zero "$0.00" balance due and a message instructing the customer to return the device to the staff.

    Zero balance due with message to hand device to staff

Tipping

Several tipping methods are supported, such as: preset percentage, custom tipping by dollar amount, and custom tipping by percentage. A no gratuity option is also available.

To skip or add a tip 


  1. Retrieve a check.
  2. Follow steps to Complete a sale and at the Add Gratuity screen, select a tipping method:

    To skip tipping

    Tap No Gratuity, then tap Confirm.

    Add Gratuity screen - No Gratuity highlighted.

    To add a tip using a preset percentage

    Tap the desired preset percentage, then tap Confirm.

    NOTE: By default, a preset tip option is selected. The default preset percentages are to 15%, 18% and 20%. If you would like to set your own specific percentages, contact us.


    Preset percentage options
    To add a tip using a custom amount

    Tap Custom Amount and choose to tip using either a custom dollar amount or a custom percentage amount.

    Add Gratuity screen with tipping options - Custom amount selected.

    To tip using a custom dollar amount 

    Tap $ and enter the gratuity dollar amount, then tap Confirm.

    custom amount by dollar option

    To tip using a custom percentage amount 

    Tap % and enter the gratuity percentage, then tap Confirm.

    custom amount by percentage option

  3. Tap the card type, then tap Continue.

    Card Type Selection screen
  4. Complete the steps to Complete a sale.

Reorder

Pay at Table supports reordering items on an open check. Removal of items from an open check is only supported at the Simphony POS level.

To reorder items on a check


  1. Retrieve a check.
  2. Tap Reorder. 

    Check Info screen - reorder option
  3. Controls will appear to add items to the order. Tap + next to each item to be reordered.

    Add items tool for reordering
    The Add Items count will update.

    Reorder - add items count increased
  4. Tap Confirm to complete the reorder. The "Reorder Successful" message displays.

    Reorder Confirmation message.
  5. Tap OK to refresh the check information. The reordered items will be added to the bottom of the item list. 

    Check info with reordered items at bottom
  6. Tap the left arrow navigation icon in the upper left (next to Pick a Check), to return to the list of open checks. The check with the reordered items displays in the list with an updated total amount.

    Updated total amount on check with reordered items

Declined transactions

With Pay at Table, you can attempt to process a transaction up to a maximum of three times before requesting the customer pay at the counter using another form of payment.

If a transaction is declined, it means the customer's issuing bank didn't approve the payment, likely due to insufficient funds, a problem with the card, or other reasons, and the customer should contact the issuing bank to resolve the issue.

To retry declined transactions


  1. When attempting to complete a sale and the Payment Status screen displays the "Payment Declined" message, tap Continue.

    Payment Status - Payment Declined message.
  2. Tap Continue to advance to the Payment Summary screen. 

    Payment Summary screen with Payment Declined message

    NOTE: The android back button is disabled. If you tap it to go back to the previous screen after the transaction is declined, the application will show the message below:


    Cannot cancel transaction message

    If this message is received, tap OK to close the pop-up.
  3. (Optional) Tap Info to view additional transaction information. The status will show as "Decline".

    Check info showing the payment was declined
  4. (Optional) Tap Back to return to the Payment Summary screen.

    Payment Declined message

    NOTE: You can exit Pay at Table at any time by clicking Exit in the settings menu.


  5. Choose to retry payment with another card using Pay at Table or switch to Pay at Counter. 
    To continue with Pay at Table  

    Tap Proceed and retry the steps to complete a sale.

    NOTE: You can attempt the transaction a maximum of three times, regardless of what card is used. If the transaction declines on the third attempt, the Payment Summary screen will display a "Payment Declined" message and advise that the maximum retry limit has been reached. Your customer will then be required to use another form of payment at the counter.


    Payment Summary - Maximum retry limit reached

    NOTE: Tapping Exit in the settings menu returns you to the Retrieve Checks screen. If you tap Proceed, you can attempt the transaction again with Pay at Table using another card.


    Payment Declined - gear settings menu options

    To continue with Pay at Counter

    To switch to Pay at Counter to retry a declined transaction(s), tap the Settings icon, then tap Launch Pay at Counter to exit Pay at Table. The customer can then Pay at Counter using another form of payment.

    Launch Pay at Counter menu option



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