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Point of Sale Solution Back Office Online Categories and Products

January 22, 2026

Description

How to create online categories and products in the Point of Sale Solution Back Office

What's in this article?

Software PlanPro
 

Expanding your business to include e-commerce sales requires you to create an online inventory of your products that is separate from your physical store. Organizing your products into categories makes it easy for customers to shop on your website and for you to manage inventory in the Back Office. 

This article covers the steps for creating individual online categories and products. If you want to do this in bulk, and have your in-store inventory reflect e-commerce sales, import your online products through a template instead.

Create and manage categories

Online categories must be created before you can begin to add products to them. Categories can be created, modified, deleted, and deactivated to better manage your online inventory. For instance, editing a category name from Shoes to Footwear or deactivating your Holiday category after the holiday season has ended, are examples of when a change to a category might be made. 

NOTE:
By deactivating a category, all products listed under it will no longer be visible online.

To add an online category


  1. In the Point of Sale Solution Back Office, select Online Items.

    Items button highlighted under the online tab within the navigation menu.
  2. From the Categories tab, click Add category.

    Add category button highlighted under the categories tab from Manage Online Products.
  3. Type a category name and add a description, if desired.

    Add Online Category form to fill out category details like name and description.
  4. Click Save.

To edit or remove an online category


Identify the desired category and select the desired action: 

  • Edit: Click the Edit icon to update the category name and/or description. Click Save.
  • Delete: Click the Delete icon and click Delete

Action icons highlighted under the Manage Online Products display.

To activate an online category


To make your category active online, switch the Status toggle to Active. Any active items that have been assigned to the category will also also become visible online when the category is Active.

Status toggle highlighted under the Manage Online Products display.

Create and manage products

You can create and manage your online inventory, including the price, images, and description of items for sale. Products can be activated to be displayed for sale or deactivated if you run out of stock.

To add an online product


  1. In the Point of Sale Solution Back Office, select Online Items.

    Items button highlighted under the online tab within the navigation menu.
  2. From the Products tab, click Add product.

    Add product button highlighted under Mange Online Products.
  3. Complete the information:
     Add Online Product Form with fields for product information like name, display, and category.
    Table of Product information and instructions
    Product field nameInstructions
    Product nameTo add a product that already exists in your Item Management inventory, begin typing the item name and then select from the dropdown list of existing items. Or, enter the name for the new product.
    PriceSet the product price in USD.
    DescriptionEnter additional product details.
    CategorySelect a category by typing one of your previously created category names and select from the options in the populated dropdown list.
  4. (optional) Click Choose file to upload a thumbnail image of the product.
  5. Click Save.

To edit or remove an online product


Identify the desired product and select the desired action: 

  • Edit: Click the Edit icon to update the product name, price, description, category and/or thumbnail image. Click Save.
  • Delete: Click the Delete icon and click Delete.

Action icons highlighted under Mange Online Products.

To activate an online product


To make your product active online, enable the Status to Active

Status toggle highlighted under Manage Online Products.

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