Essentials Suite App Ticket Discounts
March 12, 2025
Description
How to apply or remove ticket-level or item-level discounts on a ticket in the Essentials, Essentials Light or Retail App
Solution: Essentials Light | Essentials | Retail
If discounts are defined in the Back Office, you can apply discounts in the app. Discounts used are tracked in various Back Office reports.
NOTE:
Discounts cannot be applied to return items.
Ticket-level discount
You can only assign one ticket-level discount to a ticket. On a receipt for a sale that includes discounts, the applicable ticket-level discount appears above the subtotal amount.
- To apply a ticket-level discount
- In the app, add the item(s) to the sale.
- Tap Discount.
- Tap the discount you want to apply from the list of available discounts. If you set up barcodes for your discounts, you can also scan discount barcodes.
- If prompted, enter the discount percent.
- Use the numeric keypad to select the discount amount (percent or dollar amount), then tap Done. The discount will be shown near the bottom of the ticket.
- To remove a ticket-level discount
- Swipe left on the discount.
- Tap Remove.
Item-level discount
Once you create an item discount in the Back Office, you can apply a single item-level discount to items being sold on the Point of Sale app. Discounts used are tracked in various back office reports.
- To apply a quick discount to an item
- In the app, add the item to the sale.
- Tap on the item price to open the discount screen.
- Apply the discount.
- Tap Done.
- Continue with the checkout process.
- To apply an item-level discount
- In the app, add the item to the sale.
- Tap the item's name on the ticket to view additional tabs on the top right panel of the Point of Sale app screen.
- Tap the Item Discount tab.
- Tap the discount you want to apply.
- If prompted, enter a discount percent or scan the discount code using the camera icon or attached scanner.
- Tap Done. The discount will be shown with the item.
- To remove an item-level discount
- In the app, tap the item line.
- Tap Item Discount.
- Tap the Discount Code.