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Terminal Configuration

April 10, 2025

Description

How to configure your terminal settings

What's in this article?

You can configure the various settings of your payment terminal to suit your preferences such as: display brightness, volume and key sound, and language settings. Additionally, you may need to determine the IP address of your payment terminal or confirm a terminal tamper has occurred. 

Terminals can connect to your router with an Ethernet cable or through Wi-Fi. The system works best with an Ethernet connection in your store. If you are using a Wi-Fi connection, we highly recommend using a Wi-Fi that is dedicated to your business and ensuring your connection is configured for privacy. Your wireless router manufacturer should have provided instructions for ensuring appropriate setup. 

Terminal IP address

If needed, you can locate the IP address for your terminal. You must ensure your terminal is connected to Wi-Fi before attempting to locate the IP address. 

To locate the IP address for your terminal

NOTE:
The examples below show the A920 terminal screens. Screens may vary based on your terminal model, but steps will remain the same.

  1. From the terminal home screen, tap Settings.

    App screen settings option
  2. Enter the password: pax9876@@ , tap green check button, then tap OK.

    Device password input.
  3. Scroll down and tap About device.

    Device Settings: About device option
  4. Tap Status.

    Status option
  5. Scroll down to view the IP address.

    IP address

Time and date

The Android operating system of the terminal automatically manages the date and time, based on the geolocation of the terminal. If the terminal is located in a time zone that observes Daylight Savings Time (DST), the time will automatically update at the appropriate time. You can manually set the time zone if desired.

To manually set the time zone
  1. From the terminal home screen, tap Settings.
  2. Enter the password: (pax9876@@ , tap green check button, then tap OK.
  3. Scroll down and tap Date and Time. 
  4. Turn off Automatic time zone. The Select time zone option becomes active.
  5. Tap Select time zone. 
  6. Scroll and tap the desired terminal location time zone (Eastern Daylight Time, Central Daylight Time, Mountain Standard Time (Arizona), Mountain Daylight Time, or Pacific Daylight Time). Once the new time zone is selected, the time in the terminal will automatically adjust for the new time zone. Setting the time will not be necessary.
  7. Press the red Cancel key until the terminal’s idle display appears.

NOTE:
A known issue may interfere with the time zone settings on E-series terminals. If you experience a problem, call us for assistance.

Display settings

You can manage terminal display settings for brightness, font size, and timeout (sleep). A password may be required to manage your display settings.

To change brightness settings
  1. From the home screen, use a finger to pull down from the top of the terminal display.
  2. Slide the gear wheel to decrease or increase the brightness of the display.

    gear wheel slide
To change timeout (sleep) settings
  1. From the terminal home screen, tap Settings.

    App screen settings option
  2. Enter the password: pax9876@@ , tap green check button, then tap OK.

    Device password input.
  3. Tap Display.
  4. Tap Sleep.
  5. From the list of available options, select the inactivity time limit before the terminal goes into sleep mode. 
To change font size
  1. From the terminal home screen, tap Settings.

    App screen settings option
  2. Enter the password: pax9876@@ , tap green check button, then tap OK.

    Device password input.
  3. Tap Display.
  4. Tap Font Size.
  5. Select a font size option.

    font size options

Keyboard and language settings

The default language and keyboard setting on your payment terminal is English (US). You may change the language and update the keyboard to allow typing in the desired language.

NOTE: 
The language available in the Payment app does not update. Only English is available.

To set language and input options for your terminal
  1. From the terminal home screen, tap Settings.

    App screen settings option
  2. Enter the password: pax9876@@ , tap green check button, then tap OK.

    Device password input.
  3. Tap OK
  4. Scroll down to the Personal section and tap Language & input.

    Language and input option
  5. Tap Language.

  6. Scroll and tap to choose the language for the device. The terminal language will change to the new option. 
To update the keyboard language


  1. From the terminal home screen, tap Settings.

    App screen settings option
  2. Enter the password: pax9876@@ , tap green check button, then tap OK.

    Device password input.
  3. Tap OK.
  4. Tap Language & input.

    Settings: Language & input option
  5. Tap Android Keyboard (AOSP).

    Android Keyboard (AOSP) option
  6. Tap Languages.

    Languages option
  7. Toggle Use System language to off.

    Use System Language switch
  8. Under Active Input Methods, toggle on your preferred language.

Volume and key sound settings

You can adjust the sound volume and whether sounds are enabled for key presses on the payment terminal.

To adjust sound volume


  1. From the terminal home screen, tap Settings.

    App screen settings option
  2. Enter the password: pax9876@@ , tap green check button, then tap OK.

    Device password input.
  3. Swipe up to scroll and then tap Sound & notification.
  4. Slide Media volume and Ring volume to adjust volume. Mute by sliding all the way left.

    Sound and notification menu
To adjust key sounds


  1. From the terminal home screen, tap Settings.

    App screen settings option
  2. Enter the password: pax9876@@ , tap green check button, then tap OK.

    Device password input.
  3. Swipe up to scroll and then tap Sound & notification.
  4. Tap Key tone to enable/disable.

    Sound and notification menu

Daily reboot

Your terminal will reboot each day. The scheduled time for the reboot is between 5-6 am local time. If this timing will not work for your business, contact us to schedule an alternative daily reboot time.

Can I disable the reboot feature?

The reboot feature may not be disabled. It is required to maintain PCI security for terminal data.

What happens if I have an open batch during the reboot?

If the reboot occurs while a batch is open, the batch will not be impacted. When the reboot happens, reopen the application.

Can I change the time of day that the terminal reboots?

The scheduled time for the reboot is between 5-6 am local time. If this timing will not work for your business, contact us to schedule an alternative daily reboot time. Daily reboot time is set for all of your devices. You will not be able to set a unique time for a single device.

Terminal tamper 

Bank of America payment terminals, including the Mobile Card Reader D135, have built-in tamper protection sensors designed to PCI 5.0 standard specifications. The pressure sensors inside the chassis of the device will trigger when pressure is released by being unscrewed or opened. The pressure is created by the two halves of the terminal chassis being screwed together.

The tamper sensor may also trigger due to the following: 

  • Unscrewing and removing the terminal from the chassis
  • Loosening the chassis screws
  • Excessive shaking or jostling
  • Dropping the terminal
  • Extreme temperatures, both hot and cold

What indicates there is a tamper

When the tamper sensor has been triggered, the message "TAMPERED" or "TAMPERING" displays on the screen. The payment terminal will be unable to communicate or run any apps once a tamper has been activated. The status of the payment terminal will show as "Offline".

What to do if the terminal has a tamper

The tampered payment terminal or component must be replaced. Call support for assistance.

Screen lock

The screen lock feature will lock the terminal and require a password to access after a set amount of time idle or when you press the Power button to immediately lock the screen. 

WARNING!
This option is not recommended. If you forget the password you set for the terminal, the terminal must be replaced.

To set a screen lock


  1. Close the payment app.
  2. From the terminal home screen, tap Settings.

    App screen settings option
  3. Enter the password: pax9876@@ , tap green check button, then tap OK.

    Device password input.
  4. Enable Sleep Mode, if not already enabled.
  5. Tap Security.
  6. Scroll to Screen Security section and tap Screen Lock.
  7. Set a password type: Swipe, Pattern, PIN, or Password. 
  8. Set the password for the type selected, such as entering a PIN number if PIN is selected.
  9. Tap Automatically Lock and then choose a time period to wait before the terminal locks.

    NOTE: 
    You can set the terminal to sleep after a short idle time and then lock after a longer idle time. 


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