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Point of Sale Solution Back Office Global Settings

August 14, 2025

Description

An overview of the global settings options in the Point of Sale Solution Back Office

What's in this article?

Software Plan: Basics | Starter | Growth | Pro

Global settings manage the configuration of your business such as business hours, delivery times and limitations, item settings, tip settings and more. Settings available to you will depend on your Point of Sale Solution software plan.

NOTE:
If you update a Global Setting, scroll to the bottom of the page and click Save to save the changes.

Login image

The Login image is your company logo or image that will display when staff members enter their PIN on the Point of Sale app.

To set the Login image for the Point of Sale app
  1. In the Point of Sale Solution Back Office, select Basic Settings > Global Settings.
  2. Click Choose file to select a jpg or png image to upload. The image can be a maximum width of 1200 pixels and maximum height of 900 pixels.
     Location settings screen with Choose file highlighted under Login image.
  3. Navigate to select your file and click Open.
  4. Click Upload to upload the file.

    Login image with upload button highlighted.

Business hours

Set your business start and end times. Business hours can be adjusted by clicking the dropdown lists and scrolling to set a new time.

Business hours section with start and end time fields.

Delivery

A charge for delivery can be placed on orders that do not meet your minimum order for free delivery. Set the minimum order amount, then set the charge for orders that do not meet the minimum. You can also limit which departments, item categories and products are available for delivery.

Delivery section with minimum order amount and delivery fee fields.

Delivery availability 

You can choose items from individual categories that you do not want to be sold or delivered. This will remove the item from being selected on the Point of Sale. Restrictions can be removed.

Delivery availability section with adjustable features including departments, categories, and products.

To set Custom sales schedules

You can put restrictions on the delivery or sale of items based on the item department, category or product. Restrictions can be removed at any time.

  1. In the Point of Sale Solution Back Office, select Basic Settings > Global Settings.
  2. Select Custom sales schedules from the navigation list or scroll down to the Location Settings section.
  3. Select a Department, Category, or Product to restrict by clicking the blue plus icon.

    Custom sales schedules section with adjustable features and times for departments, categories, and products.
  4. Select the appropriate Department, Category or Product from the dropdown lists.
  5. Enter the start and end time for the sales restriction. 

Item settings

Enable or disable what level of item detail will display on tickets. Choose to show the default modifiers and/or the product description on the ticket:

  • Display defaults modifiers
    Choose whether to show the modifiers that are automatically applied to an item. Showing modifiers provides more information for your kitchen staff but will take more space on your printed ticket.
  • Display product description
    Choose to show or hide the description of your product on the ticket. 

Item settings section with toggles for default modifiers and product description.

Session log out

Set the Point of Sale app login timeout. After this time, staff members will need to enter their PIN again to access the Point of Sale app.

Session log out section with a time dropdown.

Multiple discounts

Enable or disable multiple discounts to be applied to an order at the Point of Sal. If multiple discounts are not allowed, only one discount may be applied. 

Multiple discounts section with a toggle for allowing multiple discounts.

Require customer signature

Requires a customer signature at checkout on screen or on a printed receipt for amounts on or over the specified amount.

Require signature section with dollar amount field to require a signature.

Gift cards

Enable or disable the sale and redemption of gift cards.

Preauthorization

Allow a pre-authorization to hold funds until the final bill is paid. If enabled, you can set the limit on the pre-authorization amount. If Amount editable is enabled, the pre-authorization limit may be overridden at the Point of Sale.

Preauthorization section with a toggle that allows for debit/credit cards to be set amount as a deposit for products/services.

Tips

Enable tipping and configure suggested tip amounts for inline tipping as either a percentage or a set amount. For employees that receive tips, select whether to tip them equally or by value. Select whether tips are enabled at the register and whether they can be settled at the register. 

Tips section with toggle to accept tips, radio button for tip type, preset tip amounts, and additional toggle options.

Automatic gratuity

Enable a gratuity to be charged as an amount or percentage of a ticket automatically based on the size of the party. The number of guests that will activate the charge can be entered and the charge can be set as an amount or percentage of the ticket.

Automatic gratuity section with toggle to turn on preset tip amount.

Guest check-in

Allow guest check-in in order of arrival on the Point of Sale app. When checking in guests, enabling Customer loyalty program will use the Loyalty Customer list to check in a guest. If not enabled, the customer information can be manually entered.

Guest check in section with toggles to allow for customer check in and loyalty program.

Custom tax settings

Allow changing tax settings at the Point of Sale app. For example, if your processing location is mobile you can choose the appropriate tax for the area that you are doing business in.

Custom tax settings section with a toggle to allow for custom tax settings.

Order scheduling

Enables order scheduling on the Point of Sale app. Orders can be entered in the Point of Sale app and scheduled to complete at a particular time. Set the number of hours for your delivery window and choose whether to print the order when a scheduled order is marked complete.

Order scheduling section with a toggle to allow for delivery or pickup orders.

Seating and layout

Enable seat numbers to be able to enter the seat number when ordering on the Point of Sale app. Enabling layouts will allow you to create seating layouts and manage customer seating. If Download QR Codes is enabled, the QR code download for the tables will be available to print after setting up your table layouts.

Seating and layout section with toggles to allow for seat numbers and allow layout and space to download QR codes.

Accepted payment types

Choose the additional accepted payment types that you will allow at your business: gift cards, check, EBT, or other custom tender types. You can create custom tender types for your business if needed. 

Accepted payment types section to add custom payment types and toggles to allow additional payment types.

To create a custom tender type
  1. In the Point of Sale Solution Back Office, select Basic Settings > Global Settings.
  2. Select Accepted payment types from the navigation list.
  3. Click the blue plus icon.

    Accepted payment types section with the plus icon button highlighted.
  4. Enter the tender name.
     Tender type window with name and description fields.
  5. (Optional) Enter a description.
  6. Click Save.

Accepted order types

Enable order types available on the Point of Sale for your business needs. As you enable an order type, that order type will move to the top of the list. In the Point of Sale Solution App, displaying in the order listed. You can enable a maximum of five order types. 

By default, order types are available during ordering by selecting the Order Type button on the top of the Orders page. If you would like to prompt users to select an order type for every order, select Show Order Type in the Point of Sale Solution App Settings options. 


Accepted order types section with toggles to allow delivery, pick up, walk in, dine in, to go, phone order, and drive through.


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