Transaction Management FAQ
Description
What's in this article?
- How can I view the status of a transaction?
In Transaction Management > Transactions, review the application column. Green indicates a successful transaction, black indicates that the transaction did not process, and red indicates a decline for a reason code other than 101. Click on the Request ID for the transaction to review additional detail.
NOTE: A fully completed transaction will include both a credit card authorization and a credit card settlement.
- How long can authorization and settlement data be accessed?
Authorization data can be accessed for up to 13 months. Settlement data can be accessed as far back as the day your processing began. Data can be searched using default date ranges, or you can use custom date ranges to access up to three months of data at a time.
- What is the maximum transaction limit?
Virtual Terminal allows entry of 12 characters.
Physical terminal is $99,999.99.
- How do I identify my connection method (terminal, e-commerce, virtual terminal)?
In Transaction Management > Transactions, select the transaction in question and click on the Request ID to view details. On the details page, the Client App field identifies the processing method.
- Can I see activity detail for each hardware device in Business Advantage 360 online banking?
Yes. Sales activity detail is available by Terminal ID (TID) and is also available on the export file.
- How many users can have their own login information under a single merchant ID (MID)?
Business Advantage 360 online banking allows up to 99 sub-users under the same online ID.
- Do fees appear in Business Advantage 360 online banking daily, or only at the end of the month when they are billed?
Daily billing is not available yet. Fees appear at the end of the month when billed. Transaction fees show daily in Business Advantage 360 online banking.
- Can I email a receipt to my customer from Merchant Services in online banking?
No, receipts cannot be emailed to customers from Business Advantage 360 online banking. Emailed receipts may be supported by your solution.
- I received a Reason Code 203 - what does that mean and what can I do?
Reason Code 203 is a hard decline from the issuing bank and the reason why is not provided. You should request a different card or method of payment from your customer.
- My customer says that funds were taken out of their account, but I did not receive a 100 reason code and I did not received funding. Why?
This means a soft decline has occurred, corresponding to reason code 200 or 230. A soft decline occurs when a transaction has been authorized by your customer's card issuing bank but rejected by Bank of America due to a business rule setting. The successful authorization placed your customer's funds on hold, but settlement has not yet occurred. You may choose to reject the sale by requesting an authorization reversal, which will remove the hold on funds from your customer's account, or you may continue with the sale by requesting that the transaction settle.