Merchant Services Transaction Exceptions
Description
How to review transactions that encountered processing errors and capture or reverse an authorization
What's in this article?
You can review and capture or request an authorization reversal all authorizations that are in Review status in the Authorizations Needing Review search.
- To review transaction processing exceptions
Log in to your Merchant Services account in Business Advantage 360 online banking.
From the left navigation, select Transactions > Transactions by Phase.
In the Phase type dropdown list, select Exception Search, and enter a date range.
All transaction exceptions in that date range appear.
- To review processing exceptions for capture or reversal
Log in to your Merchant Services account in Business Advantage 360 online banking.
From the left navigation, select Transactions > Transactions by Phase.
- Search by Phase: Authorizations Needing Review.
- Select one or more transactions and click:
- Settle to settle the transaction.
- Auth Reversal to reverse the authorization.
- Click Confirm to verify your selection. A confirmation panel displays the transactions.
- Close the panel to update the Search by Phase list.