Payments App V1.01.05 Void
Description
How to void a sale, pre-authorization, or post-authorization in Payments app version 1.01.05
What's in this article?
Transactions that have not moved into settlement may be voided. If the void option is not available, use the Return option.
For an overview of the settlement process for your merchant account, including funding timing, transaction settlement, and auto-batch closure, see Settlement Process.
NOTE:
To learn how to check your Payments app version, see the Payments Application Version article.
To void a sale
- Tap the Payments app.
- Tap a void option, depending on the original transaction type:
- V/Sale to void a sale
- V/AUTH to void a pre-authorization.
- V/POST to void a post-authorization
- Enter the transaction number (Transaction #) from the original receipt and tap Confirm.
NOTE: If a Transaction Number that does not exist in the batch is entered, the error message "CREDIT V/SALE No Transaction" will display briefly on the terminal display, and the terminal will then return to the idle display.
- Review the transaction to ensure it is the correct transaction to void.
- Tap Confirm again to complete the void. If the option is enabled, a receipt will print.
